Can I speak to a U.S. Account Manager or Support Agent?

  • 2
  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
In response to Joel Paprocki on FACEBOOK: there any way to speak to a US account manager?
Photo of HootSuite App

HootSuite App

  • 4,732 Points 4k badge 2x thumb

Posted 2 years ago

  • 2
  • 1
Photo of Mike

Mike, Official Rep

  • 94,780 Points 50k badge 2x thumb
Official Response
RingCentral offers a variety of different account plan types for businesses of all sizes. Because of this we have agents with specific skill based training to handle your account type, in various locations in the U.S. and abroad. Your calls will automatically be routed to the agent best suited to handle your account type. 

We expect the same level of service from all agents regardless of their geographic location. If you ever feel that you have received inferior service from any Sales or Support agent, we'd like to hear from you. 

In this event please post a Private Message here on the Community so that we can escalate the issue in the most efficient manner possible. 

How can I post a Private message to the Community?

In your post please include the following information: 

  1. Main phone number on your account
  2. Your name, callback number and best time to reach you
  3. Any previous case numbers related to the issue
  4. Details and description of the issue, agents name, time, dates of the interaction which you feel the level of service you received was not adequate. 
When your post is received, we'll escalate it to the proper management team so that your issue is resolved in the most efficient manner possible. 

Thank you!