RingCentral offers a variety of different account plan types for businesses of all sizes. Because of this we have agents with specific skill based training to handle your account type, in various locations in the U.S. and abroad. Your calls will automatically be routed to the agent best suited to handle your account type.
We expect the same level of service from all agents regardless of their geographic location. If you ever feel that you have received inferior service from any Sales or Support agent, we'd like to hear from you.
In this event please post a Private Message here on the Community so that we can escalate the issue in the most efficient manner possible.