Can`t make calls from the desktop app

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  • Updated 2 months ago
When trying to make a call using the desktop app (windows), it only allow for ``Internal calls only``, but i can make calls just fine using my iphone ...
been trying to fix this for days now and i have run over many related topics here but nothing seems to be working for me...
So how to slove this?

ps: i have the role permission to make calls 
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Allen Mills

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Posted 2 months ago

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Stephen Aulick

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have you checked to make sure your e911 address is set up?
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Michael Moore

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You need to use the RC Phone app to make external calls. You can't do it through the Ring Central app. http://downloads.ringcentral.com/sp/RingCentralForWindows
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Bob Robinson, Champion

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That's not correct.  I use the Glip/RC desktop app to make calls all the time.
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Mary Rose, Official Rep

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Hello Allen, 

Please coordinate this issue to Technical Support. Seems like some other customers are having the same issue.