Can we block numbers to the call queue?

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Some of our offices get a lot of telemarketing calls that call over and over again. Can we block numbers to the call queue groups?
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Rhonda

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Posted 2 years ago

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Jan Ferguson, Channel Partner, Champion

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Rhonda,

Any numbers you block in the Super Admin extension (x101 by default...unless you have changed it) will be blocked account wide (i.e., all extensions including Call Queues since they are an extension) as well as faxes and SMS texts.
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Rhonda

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Okay, so I am a Super Admin, if I block the numbers under my account it will block for all?
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Jan Ferguson, Channel Partner, Champion

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Let me clarify my statement above...If you are using x101, have notchanged the Super Admin (system) extension and are the Super Admin then YES...that will block for all.
(Edited)
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Rhonda

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Thanks, I think I found it. We have several super admins but only one is not a person it is the company name with ext 9999 so that must be it. Thanks for the help. I will try that one.
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Jan Ferguson, Channel Partner, Champion

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Yes...that would be the changed system extension. That's where you need to block the numbers.
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Rhonda

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Okay I added one number and want to add more. But I don't see where I can see a list of them. So before I continue, where would I see or edit what numbers I blocked?
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Jan Ferguson, Channel Partner, Champion

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Rhonda,

You would find a list of them in the Blocked Calls section of, in your case, the 999 extension under the Screening, Greeting & Hold Music menu option.

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Neil Lanning

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I have done that but it didn't seem to transfer to other extensions? Support told me I needed to repeat the process for all extensions?
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Jan Ferguson, Channel Partner, Champion

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Neil,

You MUST be a Super Admin and perform that task in the System/Super Admin extension, which unless you have changed it is x101 by default.
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Sam - U.S. Support, Employee

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Hey Neil,

If I could add to Jan's answer, an easy way to find out who the system mailbox super admin is would be to go to your user list and search for "Super Admin".

When looking at the user name field, only one user will have (super admin) after their name. If the user names are longer than the field, hover your mouse curser over the name for a moment, and an expanded box will show the full field.

The user with (super admin) after their name would be the specific user that needs to have the number blocked.

Hopefully this helps!

Sam
(Edited)
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Denise DeLange

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Sam, This is not completely accurate. A Super Admin can set other users as Super Admin. We have many.
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Saadet - Community Support, Official Rep

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Hey Denise,

The System Mailbox extension, which is the original Super Admin extension, is what Sam and Jan are referring to. Usually this extension is 101 - but some accounts change it. You can simply ask our Support Team which is the System Mailbox extension and then you can block numbers account-wide from there.
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Fogg

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Great info here, 2 years later and still relevant though the GUI is slightly different. Thanks for the information guys!