Presence to display phones in use from any source not just direct calls. For instance calls routed through IVR menu.

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  • Updated 3 years ago
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We use IVR menus to direct calls to extensions. From my extension I want to see if another extension is already in use or not. I was told that presence only works, by showing the extension in red versus green, for incoming calls directly to the extension.  I want the extension to show Red if the phone is in use for any reason. This will help me more quickly get my caller to someone else who can help them rather than waiting only to find out the person I wanted to pick up the call on park is already on the phone.
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Angela

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Posted 3 years ago

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