Can We Make Extensions without Lines Able to Text

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Answered
We have RingCentral Standard. We have multiple users in one department that we are giving individual extensions to but don't intend them to have separate phone lines. They only need one phone because their hours don't overlap much. They will often be using their smartphone apps. We would like them to be able to text when they need to, but that only works for the one extension assigned to their phone. Is there some way we can make all their extensions able to text without getting phone lines for each extension? We want them to be able to share that single phone. Or, must they share the same extension as well?
Photo of Linda Young

Linda Young

  • 412 Points 250 badge 2x thumb

Posted 2 years ago

  • 0
  • 1
Photo of Kim

Kim, Alum

  • 43,320 Points 20k badge 2x thumb
Linda - In order for a user to text message, they need to have a phone number on the extension. A Virtual Extension (blank ext) cannot SMS. 

If you don't want to add a phone line, then they can use Glip