Conference: include a toll-free number

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  • Idea
  • Updated 1 year ago
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  • (Edited)
Currently, RingCentral does not offer toll-free conferencing numbers. We’ve gotten feedback that the TC number is long distance (w/ applicable charges) for people who are not using cell phones to call in. It would be great to include this toll-free feature on RingCentral's next product update.
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Justyna Kloda

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  • dissatisfied

Posted 5 years ago

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Rob Benn-Frenette, Champion

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There is an easy fix to this - what we did was created a toll-free number, then had it set to auto forward to one of the local numbers connected to the conference bridge.
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Robert Jerina

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how did you accomplish this? bought a toll free number, trying to forward it to RC audio conferencing number but can't get it to work.
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Rose Viel

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I have not been able to accomplish this myself. I am asking Ring Central to add a 1 888 number to the list of numbers that they have assigned to this service but have not had any feedback from them yet.
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This reply was created from a merged topic originally titled Call conferencing local number not available in our area.

Your call conferencing only has local numbers that are generated with Ring Central.  There is no local number for our city in the list.  Is it possible to add a 1 888 number to the list for participants that are not located in any of the local number area.  

For example:  Telephone service providers in Canada have both a local number and 1 888 number for the participants to be added to a conference call.
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Ben Schwartz

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Is there any update on this? Can we get toll-free as an available or default dial in number for RC Meetings/Webinars? We've actually come across an issue where some customers we deal with aren't able to dial into our webinar because the conference rooms they are dialing in from aren't allowed to dial out to long distance area codes, only local or toll-free numbers. 

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Jessica - Community Moderator, Official Rep

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Hi Ben,

I'm following up with out Product Team to confirm if any additional information is available regarding this idea. I'll post here when I have new info. 
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Cynthia Kulin

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I also have users asking about this feature.
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Saadet, Employee

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Hey Everyone! We do currently Premium Dial-In Numbers for RingCentral Conferencing. Our Product Team will also be adding this feature to RC Meetings in our Q2 release (barring any unforeseen issues).