Mobile App: set as default

  • 0
  • 11
  • Idea
  • Updated 1 year ago
  • Under Consideration
  • (Edited)
When I select a number in my phonebook for an outgoing call, can I have the ringcentral app selected as my default phone app so that the number dials through voip or ringout? Same with txt.
Photo of Eric Veium

Eric Veium

  • 170 Points 100 badge 2x thumb
  • frustrated

Posted 7 years ago

  • 0
  • 11
Photo of Ben Foster

Ben Foster, Alum

  • 6,124 Points 5k badge 2x thumb
Thanks for the question, Eric. This isn't currently possible with our Android app. I am going to re-tag your post as an Idea and create this as a feature request for you.
Photo of NSM


  • 60 Points
Is this currently possible from your iphone app?
Photo of Saadet

Saadet, Employee

  • 67,790 Points 50k badge 2x thumb
Hello NSM,

Sorry, we don't have an ETA on this at the moment.
Photo of Jorge Rojas

Jorge Rojas, Champion

  • 472 Points 250 badge 2x thumb
That will. Be useful special if it can be done with a particular application
Photo of Casey Milne

Casey Milne

  • 62 Points
Yes I need the text to work at all. I will call in but just wanted to agres this should be added
Photo of Randy Biehl

Randy Biehl

  • 132 Points 100 badge 2x thumb
Please, this is a feature would make using the mobile app a lot easier and convenient.
Photo of Randy Biehl

Randy Biehl

  • 132 Points 100 badge 2x thumb
What the holdup here? 3 years after the request and again no feedback after 4 weeks.  It doesn't even need to be the "default" call from app, but atleast be select-able when you click on a phone number via the web, gmail, outlook, contacts.  Anything aside from having to copy the number, open up ringcentral app, browse to the dialer, paste the number, and then call.  Its a time killer for my techs who are out in the field and need to get ahold of someone quick.  Every other voip/calling app I've seen has had this feature since day one.  I understand that you guys outsource this stuff, but please oh please add this feature!
Photo of Greg Dallaire

Greg Dallaire

  • 74 Points
I need to this for my every day functionality I was actually under the impression this feature had already been unlocked however I can't see the ability to change to the default.    Please get this fixed ASAP.   
Photo of Mike

Mike, Official Rep

  • 94,910 Points 50k badge 2x thumb
I don't know if we'll ever see the ability from the big phone makers to allow the ability of a 3rd party phone app to override (become the default) over the phones native application.   So, the best solution is to allow the mobile app to access your contact lists.  Then initiate the call from the contacts screen. 

I hope that helps.

Photo of Ryan Meyer

Ryan Meyer

  • 90 Points 75 badge 2x thumb
This appears possible as of Android 6.0+ as Applications -> Default Apps -> Dialer is an option.

zoiper, csipsimple both offer this functionality for calls. and Facebook Messenger offers it for SMS.
Photo of Dirk van de Bunt

Dirk van de Bunt

  • 122 Points 100 badge 2x thumb
id like ability, when looking up a number in Outlook COntacts on my Windows PC. to just click on the number and have RingCentral dial that number, and log the call. Can that be done. 
Photo of James Reilly

James Reilly

  • 96 Points 75 badge 2x thumb
It appears that RC Android will now take control of the dialer, but the SMS issue is still there. Can you please adjust the Android app so we can set RC as the default SMS sending app.
Photo of Fred Robson

Fred Robson

  • 76 Points 75 badge 2x thumb
It worked on my partners phone for a little while. But now neither of us can get it to work?
Photo of FlowTracker


  • 356 Points 250 badge 2x thumb
Same issue here. Cannot set RC Phone as Default app.
User impact: Cannot use car bluetooth to dial or answer calls - dangerous!

Case details:
Samsung Galaxy Tab E SM-T377W
Android 7.1.1
RC Phone version 

Please advise
Photo of Tyler Doughty

Tyler Doughty

  • 104 Points 100 badge 2x thumb
Has this been done yet?
Photo of Saadet

Saadet, Employee

  • 68,292 Points 50k badge 2x thumb
Hi Tyler, there is still no ETA on this request
Photo of Fred Robson

Fred Robson

  • 76 Points 75 badge 2x thumb
Has been working for me on my Galaxy S7
Photo of Eric


  • 140 Points 100 badge 2x thumb
Unable to set rcphone as default dialer OR SMS app, Pixel 3 XL Android 9, RC Phone