Mobile App: set as default

  • 0
  • 10
  • Idea
  • Updated 1 month ago
  • Under Consideration
  • (Edited)
When I select a number in my phonebook for an outgoing call, can I have the ringcentral app selected as my default phone app so that the number dials through voip or ringout? Same with txt.
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Eric Veium

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  • frustrated

Posted 5 years ago

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  • 10
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Ben Foster, Alum

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Thanks for the question, Eric. This isn't currently possible with our Android app. I am going to re-tag your post as an Idea and create this as a feature request for you.
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NSM

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Is this currently possible from your iphone app?
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Saadet - Community Support, Official Rep

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Hello NSM,

Sorry, we don't have an ETA on this at the moment.
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Jorge Rojas, Champion

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That will. Be useful special if it can be done with a particular application
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Casey Milne

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Yes I need the text to work at all. I will call in but just wanted to agres this should be added
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Randy Biehl

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Please, this is a feature would make using the mobile app a lot easier and convenient.
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Randy Biehl

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What the holdup here? 3 years after the request and again no feedback after 4 weeks.  It doesn't even need to be the "default" call from app, but atleast be select-able when you click on a phone number via the web, gmail, outlook, contacts.  Anything aside from having to copy the number, open up ringcentral app, browse to the dialer, paste the number, and then call.  Its a time killer for my techs who are out in the field and need to get ahold of someone quick.  Every other voip/calling app I've seen has had this feature since day one.  I understand that you guys outsource this stuff, but please oh please add this feature!
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Greg Dallaire

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I need to this for my every day functionality I was actually under the impression this feature had already been unlocked however I can't see the ability to change to the default.    Please get this fixed ASAP.   
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Mike, Official Rep

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I don't know if we'll ever see the ability from the big phone makers to allow the ability of a 3rd party phone app to override (become the default) over the phones native application.   So, the best solution is to allow the mobile app to access your contact lists.  Then initiate the call from the contacts screen. 

I hope that helps.

Mike
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Dirk van de Bunt

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id like ability, when looking up a number in Outlook COntacts on my Windows PC. to just click on the number and have RingCentral dial that number, and log the call. Can that be done. 
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James Reilly

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It appears that RC Android will now take control of the dialer, but the SMS issue is still there. Can you please adjust the Android app so we can set RC as the default SMS sending app.
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Fred Robson

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It worked on my partners phone for a little while. But now neither of us can get it to work?
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FlowTracker

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Same issue here. Cannot set RC Phone as Default app.
User impact: Cannot use car bluetooth to dial or answer calls - dangerous!

Case details:
Samsung Galaxy Tab E SM-T377W
Android 7.1.1
RC Phone version 10.1.1.1.2 

Please advise
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Tyler Doughty

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Has this been done yet?
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Saadet - Community Support, Official Rep

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Hi Tyler, there is still no ETA on this request
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Fred Robson

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Has been working for me on my Galaxy S7