Can I silently dial into an ongoing call?

Hi All,

I am wondering about a hypothetical Training Situation and if it would be possible with the Ring Central infrastructure.

An new Employee is taking their first call directly from a client. I as a manager would like to dial in and listen to their conversation from my phone silently so I can listen how my new employee is getting on.

Is this possible to do?

Mase

122 Points

Posted 5 years ago

5 years ago

RC-Installer, Champion

27,748 Points

I do not think this feature exists, but you could either have the person taking the call record the call and you could listen and evaluate later. If you need automatic recording you will need at least a premium service level. On demand recording is available with all tiers by using *9

Hope this helps

Chuck
Certified Ring central Installer
ckfuscone@yahoo.com

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5 years ago

Mase

122 Points

Thanks Chuck.

In that case, is it possible for the person taking the initial call to place the client on hold briefly, call the manager on another line and then merge the 2 calls so all 3 are on together by taking the client off hold when the manager has picked up?

Comment

2014-08-14T15:56:10+00:00

RC-Installer, Champion

27,466 Points

That would work...

Interesting...

5 years ago

Sean Smith, Employee

892 Points

Hello Mase, this is not currently available but there have been requests for this feature from our user community. I would like to see this feature as well. Your feedback has been passed along to our Product team.

Comment

5 years ago

Mase

122 Points

Thanks for all the replies. Has cleared that right up for me.

Kind Regards to all

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