How do I transfer a call directly to someone's voicemail?

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Is there a way to transfer a call directly to voicemail for another extension within the group? On our previous phone system, we could do * then the extension and it would transfer straight to voicemail. Can that be done with this system?

Example: Inbound call needs to be directed to another employee, but you know they are away at lunch. Instead of transferring and letting their phone ring and ring, can we transfer it directly to their voice mailbox? It saves our time as well as the person making the inbound call.
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Sarah Coleman

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Posted 6 years ago

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Mike, Official Rep

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Official Response
If it helps, the process is just slightly different for Polycom and Cisco phones. 

  • Cisco: Blind Transfer key | *0 | Ext number
         See also: Transferring directly to voicemail on a Cisco phone

  • Polycom: Transfer key | Blind key | *0 | Ext. number
         See also:  Transferring directly to voicemail on a Polycom phone 

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Cherie Courtade

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It worked on my Polycom phones. Thanks! This is incredibly helpful.

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