can i use Dialectic with my Ring Central Account?

  • 0
  • 2
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution, has become inactive, or information contained in this thread is no longer accurate. If you have questions or comments related to this to thread, please create a new topic, or post to anot

Really not liking RingCentral SoftPhone for the Mac, in particular because it just doesn't integrate with any other mac software. I would like to use a 3rd party app like Dialectic, but not seeing any help or convo's related to this.
Photo of eli.katz.ny

eli.katz.ny

  • 80 Points 75 badge 2x thumb

Posted 6 years ago

  • 0
  • 2
Photo of Jordan Martin

Jordan Martin

  • 62 Points
I would like to know this as well as I cant stand the Ringcentral Android app and there is no app for linux.
Photo of Ben Foster

Ben Foster, Alum

  • 6,124 Points 5k badge 2x thumb
Hi, per this page, it does look like Dialectic will work with RC. I recommend you check Dialectic's support documentation, as I don't believe we have anything on it. 
Photo of Andrew Orgel

Andrew Orgel

  • 122 Points 100 badge 2x thumb
Yes!  Dialectic has an applescript that links into the RC Softphone for your Mac.
  1. Download the script here, and select the zip file for the RC Softphone.  
  2. When the install script runs, it will use the AppleScript>RingCentralSoftphone method, NOT any Softphone method.  The install will set the dialing rules fine with outside line unchecked, disable Call Waiting and Toggle Caller ID filled in.  Leave them alone.  Call type should be set to SIP.  
  3. Configure Softphone Options>Dialing to RingOut, not Softphone.  
  4. Configure RingOut to supress the "Dial 1" to give you that blissfull outbound call of your dreams.  
Photo of Brett Youngberg

Brett Youngberg, Champion

  • 2,336 Points 2k badge 2x thumb
Hi Andrew,

Your link didn't doesn't appear for the download. What is the URL to download the script?

Do you know if this will still work with the new RingCentral for Mac softphone they are now advertising on the softphone download page?
Photo of John Radshaw

John Radshaw

  • 352 Points 250 badge 2x thumb
does this work with ringout?

This conversation is no longer open for comments or replies.