Can multiple email addresses receive notifications of received faxes?

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  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: Fax: Deliver fax to multiple extension users (or e-mail address)

I would like to have several different staff members receive notification of an incoming fax. Can this be set up that way?
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Rob Rosen

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Posted 6 years ago

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RC-Installer, Champion

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Hi Rob, yes this is easily accomplished, Just separate each e-mail address with a semi colon on the extension receiving the fax.

Make sense?

Let us know if you need other assistance.

Thanks

Chuck
Certified Ring Central Installer
(Edited)
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RC-Installer, Champion

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in the Notification section of the user is where you add the multiple e-Mail addresses.

Email1@domain.com;Email2@domain.com

Is this not working?

I may have to look at your configuration if you are doing this and it is not working

Let me know

Thanks

Chuck
(Edited)
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Genie

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This worked! The key was NOT to enter a space after the semicolon. Thanks!
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Ron Kothari

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For multiple email ID's, I believe comma also works.
What about Bcc??
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Mike, Official Rep

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There are no notifications that will Bcc.  Depending on your email client, you might be able to set up some sort of forwarding rule to accomplish that. 
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Glad we could help

Chuck
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Vince Savoldi, Champion

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Man, I am seeing double...

Hey Eric, the same solution should work for you

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Emerson

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To be certain, I am including a description of what I am attempting to do.
I have a main number fax that I have pointed to a single line that I would like multiple email addresses associated to. This is so that incoming faxes, to the main line fax,  are not single threaded to a given email.

I have attempted both ';' and ',' still not working. Below are examples of both without spaces. I am still getting the error "please enter a valid e-mail address." 

person1@my-company.com;person2@my-company.com;person3@my-com-.com
person1@my-company.com,person2@my-company.com,person3@my-com-.com

thanks in advance 
Mark
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Vince Savoldi, Champion

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Have you called into the help desk, they are pretty good with configuration stuff like this and I'm sure they can get you hooked up.

One note from me, I always use the email address in the advanced screens of the notifications window rather than the notifications email address. It seems dumb to have 2 areas for email addresses for the same thing but maybe they are for different things, I don't really know. I do know that by using the email line in the popup window it works.


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Emerson

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Good to know. Thanks Vince.
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Mike, Official Rep

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Thanks for helping out Vince.  Yes if you put the emails in the box shown in Vince's screenshot it will work.  If you still have problems, send us a private email to community.suppport@ringcentral with the phone/fax numbers involved and screenshots. 

Mike 
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Caitlin Morgan

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it is only allowing me to put a few emails, as if there is no more room to add more. How do i fix this?
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J.B. Ferguson, Champion

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Caitlin,

I tested this and it appears that there is a 200 characters limit in the email notification field. Depending on how long each email address is will determine how many you can enter. You'll be able to add quite a few if the email domain is something like @aol.com vs. if it is @mybusinessinternetdomain.com. Don't forget to add a semi-colon between each email address.
 
Hope this helps...
(Edited)

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