For example, I'd *love* to have the sidecar lights on a phone (525G2) turn "red" when someone is on DND instead of staying "green". Right now there is no way to distinguish at the sidecar the difference between when someone is on DND or really is Available as the light is green in both cases.
If you do this change, though, please *keep* the way that presence follows the person, not the phone. That way a Sales guy can continue to use his cell phone app or web browser to go on DND and the sidecar light will change to "red".
Bravo! it is getting crazy! I am doubling in size in the next two months and my reception phones are spread out through 4 offices. Around 2 to 3 per site. I have the attendant (21) doing sequential rotation on those phones. works perfect other than no indication whatsoever for DND.
I would like to take it a step further though...
GREEN = available and not DND
FLASHING GREEN = available but in DND
RED = unavailable and on call
FLASHING RED = doing something but not on the call
ORANGE = bad connection
FLASHING ORANGE = ???
When set on mobile/ web/ phone DND should mark the presence of that person as "red", like when they are on a call. Many business use this functionality as an in/out board via their traditional PBX system.
Unfortunately feature requests like this rely on votes to make it to their To-Do list and for some reason this thread just isn't getting enough attention.
Here's the response I got from a RingCentral support engineer recently when I asked about this. Unfortunately they obviously don't see it as a priority. It's great and all that they're forward thinking but that's a little too forward thinking.
"While I can’t guarantee it one way or another, I don’t foresee us enabling this in the future.There’s not so much of a technical barrier as it is our philosophy. We are a mobile first and software company and focus more on how to get ahold of somebody. With the mobile application you can set availability from anywhere and control what devices ring, for how long, and so on. While we understand that physical phones are not going away anytime, it’s not our main focal point."
Here is what it looks like when agents are on DND and the call is not rolling to a truely availalbe agent.