Presence: to distinguish between DND and Available

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  • Idea
  • Updated 4 weeks ago
  • Not Planned
  • (Edited)
Can we get Presence to distinguish between DND and Available?

For example, I'd *love* to have the sidecar lights on a phone (525G2) turn "red" when someone is on DND instead of staying "green". Right now there is no way to distinguish at the sidecar the difference between when someone is on DND or really is Available as the light is green in both cases.

If you do this change, though, please *keep* the way that presence follows the person, not the phone. That way a Sales guy can continue to use his cell phone app or web browser to go on DND and the sidecar light will change to "red".
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Michael Eastman

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Posted 6 years ago

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Sean Rolsen

  • 68 Points
This can be done with another application. If you can code, you can use a tool like in the below link with the API. Wish someone had developed this program and made it available ready to use though.
https://medium.com/ringcentral-developers/api-spotlight-presence-e9a725f2afa6
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Matt Daughtry

  • 66 Points
We really need this feature built in. The 15yr old phone system we upgraded from had this ability. The fact that this is still unavailable is ridiculous. Absolutely essential for receptionists.