Update the look of the default fax cover pages

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  • Idea
  • Updated 4 years ago
  • Implemented
  • (Edited)
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love ring central, and I love that I can fax from my ipad while I'm out and about. It's vitally important for me to be able to do that.

The ONLY complaint I have is the cover sheets. I'm sorry but they look pretty outdated to me. I think they all need a re-do, I have to look professional, and to me- these are too out of date to look professional. When I'm at home, I just attach a cover sheet from word. But

when I'm out - I can't attach a word document from my ipad- so that's when I use one of your cover sheets. I really world like some better options and I'm pretty sure I'm not the only one.

I like to keep my cover's simple and green. No need to waste ink on all kinds of wording and borders. I like simple fonts like calabri and century gothic. Anything clean and modern.

I'm guessing it would improve the overall company image and clients choosing to utilize your fax service if the cover sheets made their company look good. For me, that's a huge part of my business. Thanks.

~Jessica
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Jessica Green Jensen

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  • less than thrilled

Posted 6 years ago

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Desiree, Alum

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This is a great idea, Jessica!

I agree that our cover sheets need a bit of a makeover. I've submitted this as an idea to our Product Team.

Community - If you'd like to see us update our fax cover pages please +1 this post.

Thanks.

Desiree
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David Montgomery

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where do i +1..sorry i am not so bright
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Lu

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I need to be able to change the phone number recipients can call depending on the recipient - from our local to our 800# - on the fax cover sheet, but I can't find anywhere I can change that in the new Windows desktop app. Online, I can't change the phone number in our account either. We only use the your fax program, not voice, so changing the number shouldn't be a problem.
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Mike, Official Rep

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Lu,  Not sure if this will work for you but you can create more than one custom fax cover page and then switch back and forth depending on who you are faxing. 

Mike 
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Lu

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Thanks - looks as is that might work. But it still doesn't solve the "I can't input recipient info without creating an entry in the address book" problem.
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Rafael Hernandez

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In fact, the option to import a Microsoft Word Fax Template would be an standard.
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Joan

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It seems this problem has been going on for months, especially for Mac users. I was told when I signed up for this service that Mac users could revise their coversheets. I need to add a disclaimer to my cover sheetl I find it hard to believe in this day and age of technology that this problem has not been solved. It appears the company is not working very hard to satisfy customers.
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James

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It is two years later and I cannot find the information to get a custom fax from my mac.  I create it using the sample and I export it into a Word "doc" but it won't select when I try to upload from Ring Central.  I've been looking all around Ring Central and apple for the solution and I can't find it.
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Mike, Official Rep

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James what version of the softphone/RC Desktop are you using?  I haven't heard of any problems uploading the Word doc. 
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James

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7.2.4.15096 (64-bit)
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Mike, Official Rep

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Thanks James, are when you attempt to upload the file, is there any error, or details you can provide as far as where exactly you are running into the problem?
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James

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No, it just doesn't allow me to select it when I go through RingCentral to attach the document.  It's not available for selection even though it is saved to be a word doc. 
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Mike, Official Rep

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Is it appearing as an available file? Or do you not see it at all?  Are you seeing other Word docs stored in the same file location? 
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James

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I see that doc and other word docs but, no, it won't appear 'bolded' as an available file for selection.  I've exported it from pages to word so it shouldn't be a format issue.
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Mike, Official Rep

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What is the file extension type?  Does it show a "doc" or "docx" type?
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James

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"doc" is my only option.  "docx" seems to just be with microsoft word.  I looked it up when I didn't see it as an option for exporting.  the "doc" extension however is supposed to be the same as microsoft word.  The problem is that I see no other options when I go to save or export.  Surely, someone else with a mac who works in pages has this type of issue.  I don't like Microsoft word, find it very buggy, so don't want to have to purchase and use it only for this.  There must be an alternative, even if scanning in a pdf?
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Mike, Official Rep

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A lot of Mac users are now using MS Office for Mac's, but, I'm sure you don't want to buy a copy just to create a few templates. The best thing (and free) is to just create an MS Live account and use Microsofts online version of Word.  https://office.live.com

It operates in your web browser so there's nothing to download. 

If you'd rather use Googles online version that is another option: https://www.google.com/docs/about/
(Edited)
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David Montgomery

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Ya need the ability to add confidentiality statement to our cover sheet..that would be real nice
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Ben Foster, Alum

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Hi everyone, thanks for the suggestions. We have been working on some major updates to the softphone, and a beta version should be available fairly soon. Per our product team, though, new cover-sheet templates are not part of the update plan (at least in the short term). Sorry about that! If you'd like to request that we change the cover sheet options, I recommend you open a support ticket at http://success.ringcentral.com/RCCont... and include "feature request" in the title.
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Doug Broda

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This is a big deal, for a variety of reasons beyond style... the need to include a confidentiality message. I'm a lawyer, so it's mandatory for me. I know it's available on the desktop but that doesn't address the Ipad situation. If nothing else, it would seem VERY easy to add a single cover sheet template that includes a generic confidentiality message (like the one at http://www.quickemr.com/help/HTMLDocuments/Reports_FaxCover.htm ) to the stock options.
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Troy Pickett

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Even better than stock templates would be the ability to add a custom template just for my business. Other fax services have this, so I know it's possible ;-)

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