Cancel Outgoing E-Fax

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  • Updated 3 months ago
  • (Edited)
We also need a function to cancel outgoing faxes that have been submitted through RingCentral.  Our users sometimes send outgoing faxes to the wrong phone number (using email to  When they do it repeatedly by mistake, they need an option to cancel the fax so that they are not bothering recipients' voice lines.
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Posted 9 months ago

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Tami Warr

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Agree 100%  - need a STOP button during transmission OUTGOING.
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I forgot to mention, for this Cancel-Fax function, we would need outgoing faxes "In-Progress" and "In-Queue" to both be viewable in a list (the call-log?) and can be selected, then cancelled.  Currently In_progress outgoing faxes are viewable in the call log, but they cannot be cancelled.  Outgoing faxes that are in-queue (ie. being received by email and being rendered) are not viewable anywhere.   For example, I had one user had a problem with her email and resent the same email faxout repeatedly 30 times - it would have been nice to be able to cancel them all in the queue before they were sent out. (and before the user received 30 rendered confirmations )
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Patrick Kraker

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I agree with the request also, 100%.

Ring Central please implement this option

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Steven Sparkman

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Agree - this is needed! Typos in entering numbers are inevitable, there has to be a way to kill an outgoing fax when the error is discovered.
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Computer Repair

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Ditto need ability to cancel Faxs outgoing as sometimes customer fax fails and don't need it to repeatably call back and attempt to complete the fax.
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Elsa Soto

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Yes I completely agree with the request also!!!

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I agree. Please do this RingCentral.
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Stacey Brown

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How does a service so large and well established not have such a basic ability? I accidentally put in the wrong number, and now some poor woman is getting called repeatedly and there is nothing I can do about it!