Cannot log into Ringcental Android app

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Update the Ringcentral Android app on my Samsung S7 cell phone. Now I cannot log into the app. I type in my Ringcentral phone number and password, a "Please wait..." pops up, but it never logs me in. What do I need to do to log-in?       
Photo of Lance K

Lance K

  • 282 Points 250 badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Luke

Luke, U.S. Tier 1 Support

  • 3,794 Points 3k badge 2x thumb
Hi Lance. Can you confirm if you've tried restarting the phone? If you've done that already could you try to uninstall and reinstall the app?
Photo of Lance K

Lance K

  • 282 Points 250 badge 2x thumb
I have already tried both these options and still cannot login.
Photo of Luke

Luke, U.S. Tier 1 Support

  • 3,794 Points 3k badge 2x thumb
Thanks Lance. Does the issue happen if you are on Wi-Fi or cellular data? Is there another Android/iOS device (even a tablet or something without a microphone) that you could use to try logging in and see if it is associated with the software on your Samsung or if it could be related to your account?
Photo of Lance K

Lance K

  • 282 Points 250 badge 2x thumb
It does not matter if it is Wi-Fi or cellular. I do not have another phone or tablet to try it on. My Ringcentral app was working fine, then my phone did a Ringcentral app update through the Google Play Store and now when I try to login it just read please wait. Attache is a screen shot.      
Photo of Mike

Mike, Official Rep

  • 91,080 Points 50k badge 2x thumb
Lance,  Did you get this to work yet?  If you haven't done so, uninstall and re-download the app again.   Please let us know what happens or if the issue persists.

Mike
Photo of Lance K

Lance K

  • 282 Points 250 badge 2x thumb
Thank you, I uninstalled RingCentral app, than reinstalled it, & works. 

This conversation is no longer open for comments or replies.