Cannot play the voice mail message because audio file is invalid

  • 183
  • 1
  • Question
  • Updated 4 months ago
  • Acknowledged
  • 183
  • 1
I get the following message when I click on the > (play) button. I can play messages on my Android phone but not my Win 10 laptop. "cannot play the voice mail message because audio file is invalid" Release: 10.3.5.34099
Photo of Kevin Kelly

Kevin Kelly

  • 110 Points 100 badge 2x thumb

Posted 9 months ago

  • 183
  • 1
9 months ago
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,362 Points 20k badge 2x thumb
Just a quick observation...can you play other similar .wav files on your Windows 10 laptop? Also, some email applications (albeit very few) won't let you play an audio file from a message. They make you download the file from the email message to be able to play them.
9 months ago
Photo of Kevin Kelly

Kevin Kelly

  • 110 Points 100 badge 2x thumb
I mostly use VLC media player and don't have any problem with wav or other audio files. I'll try the download but as with email notification attachments, it may not stop the blinking light on the phone. Thx
9 months ago
Photo of Saadet

Saadet, Employee

  • 68,082 Points 50k badge 2x thumb
Hmmm...I'm on the same version and Windows 10 but I don't have that issue. Is this happening for all messages, or just some?
9 months ago
Photo of Kevin Kelly

Kevin Kelly

  • 110 Points 100 badge 2x thumb
Though on my computer for a few years, this is my first serious attempt to use the app. I've left myself about 5 messages from my cell and I get the same error message. If I save the message to my desktop and play it, it works fine. I'm waiting for an outside call I can ignore to see if the results are the same. KK
9 months ago
Photo of Saadet

Saadet, Employee

  • 68,082 Points 50k badge 2x thumb
Keep an eye on it. I would also try a quick uninstall/reinstall just for good measure.
9 months ago
Photo of Kevin Kelly

Kevin Kelly

  • 110 Points 100 badge 2x thumb
I removed the program, cleared the registry and reinstalled. No luck. I'll just keep an eye on this request to see if any other ideas pop up. Thx
9 months ago
Photo of Saadet

Saadet, Employee

  • 68,082 Points 50k badge 2x thumb
You may need to have Support take a look!
4 months ago
Photo of Kevin Kelly

Kevin Kelly

  • 110 Points 100 badge 2x thumb
I did a search on this and it came to my old request. See what happens? I see a shiny object and go onto another subject for 5 months then try again. Still the same problem. I guess this is a rare problem.
2019-08-21T18:22:42+00:00
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 6,552 Points 5k badge 2x thumb
Hey Kevin, 

Did you have a chance to create a tech support ticket? 
  • 183
  • 1

Powered by Get Satisfaction