Cannot play the voice mail message because audio file is invalid

I get the following message when I click on the > (play) button. I can play messages on my Android phone but not my Win 10 laptop. "cannot play the voice mail message because audio file is invalid" Release: 10.3.5.34099

Kevin Kelly

100 Points

Posted 2 months ago

2 months ago

J.B. Ferguson, Champion

34,036 Points

Just a quick observation...can you play other similar .wav files on your Windows 10 laptop? Also, some email applications (albeit very few) won't let you play an audio file from a message. They make you download the file from the email message to be able to play them.

Comment

2 months ago

Kevin Kelly

100 Points

I mostly use VLC media player and don't have any problem with wav or other audio files. I'll try the download but as with email notification attachments, it may not stop the blinking light on the phone. Thx

Comment

2 months ago

Saadet - Community Support, Official Rep

53,966 Points

Hmmm...I'm on the same version and Windows 10 but I don't have that issue. Is this happening for all messages, or just some?

Comment

2 months ago

Kevin Kelly

100 Points

Though on my computer for a few years, this is my first serious attempt to use the app. I've left myself about 5 messages from my cell and I get the same error message. If I save the message to my desktop and play it, it works fine. I'm waiting for an outside call I can ignore to see if the results are the same. KK