Cannot recieve calls on iPhone or RingCentral app while on a RingCentral app call

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  • Updated 1 year ago
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Account Type: U.S.

When I am on a call via my RingCentral app (on iPhone), I do not receive incoming calls on either my RingCentral app or my iPhone. This is a big issue, as I need to be able to receive these calls and have the option to switch to those calls as well. I don't even get missed call notifications when this happens, the person's call just goes straight to voicemail.

Device: iPhone 8
iOS version: 12.2
RingCentral App version: 6.2.0.1.45728
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Jack Hostutler

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Posted 1 year ago

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Saadet, Employee

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Well, that's some weird behavior! I chatted with our Mobile app team and they asked if you could reproduce the issue and send a feedback email with the following info: time/date of the call and the number who called you.

To send a feedback email go to Help -> Report Issue -> enter the details and send the email on over!

They will keep an eye out for your email :)