What settings are wrong?
Yes, we had someone in this dept. leave, and this is the new person who started yesterday. The way our service is set up, she has to have the same DID and ext. as her predecessor. We have only had your phone system since the beginning of the year, so all of this is new to us!
2018-02-27 Geekmom - we have thousands of users, and thousands of DID lines. In our system each person's DID line is the same as their extension#. The trick is to delete the extension but retain the DID in your number portfolio. We may have as many as 200 lines change in a month --- some months more than that, some less. We do re-use them all the time successfully and have text to speech used as the default all the time. About 20% of our users choose to create customized greetings but we do wipe them out if the employee leaves or moves to a new location. Our text to speech option always works and always announces the User Name as best as it can pronounce their name. Even in all of our many IVRs. If the line gets stuck on the back end - even these can be fixed - but it has never happened in our case since we started at RingCentral in june 2016.
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
2019-12-18 We had this happen again this morning. The only way to deal with and resolve it was to
Delete the User completely and
Recreate the User Extension and User info. This solved it.
I suspect there's a bug in the system.
We have thousands of users and usually this is not an issue for us. We routinely reassign extensions on a frequent basis without trouble.
If you run into this issue, you can try deleting the User and Extension --- it will be found again in Auto-Receptionist or Unassigned Extensions.
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