Can't hear caller

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We receive a lot of calls where there is silence on the other end. We have simultaneous ringing set up going to two different numbers, but both of us are seeing this problem.
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WILLIAMS

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Posted 4 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-02-04 The first thing to check when you have dead-air (silence) and an advanced call handling rule, turn of the rule temporarily and log the next few calls to see if this is causing it.     

Another thing you may need to review your network settings as it could be a QOS issue due to misconfigured equipment settings. https://success.ringcentral.com/articles/RC_Knowledge_Article/9797?_ga=2.139609265.366325820.1549306...

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