Can't install desktop version 9.1.2 | RingCentral Support Community

I get an error message when trying to install "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your package vendor." HELP!

Donald

262 Points

Posted 2 years ago

2 years ago

Saadet - Community Support, Official Rep

48,852 Points

Hello Donald,

Could you post a screen shot of the error message you are receiving? Thank you!

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2 years ago

Shesh

60 Points

I'm receiving this error message as well on multiple computers.

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2 years ago

Mike, Official Rep

92,506 Points

There could be a couple things causing this. This generally indicates a problem with the Windows Installer package, rather than the RingCentral software. Here's a thread and Microsoft site you can refer to for more details. It might be as simple as running the microsoft tool or re-installing the Windows installer.

https://superuser.com/questions/478631/dll-could-not-be-run-for-msi-installers

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

If you can install older versions of RingCentral Desktop, but not this new version then there might be an incompatibility. Try the above links and if you have problems, try rolling it back to an older version of RC Desktop and see if it installs correctly.

If you decide to roll it back, follow the steps on this page:
Upgrade to the latest version of RingCentral for Desktop (Crash or Failed Installation after upgrading to 8.4.5)

Mike

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