Can't just pickup a queue call anymore. Now have to answer twice - What changed?

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It seems in the last week or so answering call queue calls changed. My sales people have to "answer" the phone twice now for it to pickup the inbound call group call. Is there a new setting or something? What changed?
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Brian Kleinfall

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Posted 4 weeks ago

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Hi Brian, could you provide more info? What is the exact behavior that's occurring?