CANT LOG IN RINGCENTRAL!!! need help ASAP

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I registered yesterday on ring central, i downloaded the app on my mac but i cant log inside. It ask me for my email and then my password and after that i always recive this error. While from
my iphpne i can log in without any problem and im using same wifi connection.
how can i do to sole the problem please? i already tried to unistall and install again the app on my maca.
any solution plpease?
i need to use it ASAP! thx u
W
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Edoardo Tuo

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Posted 5 days ago

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J.B. Ferguson, Champion

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For those of us who don't speak your native language, can you translate the error message into English for us. That might help us to help you better.
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J.B. Ferguson, Champion

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Edoardo,

I don't know if this translation is correct but I'm coming up with "Verify the connection of a trial and try again" (via Google translate).

Is this a trial account? Further, it looks like you are trying to log into RingCentral Meetings, not the RIngCentral portal or RingCentral app. Is that what you are trying to do?
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Edoardo Tuo

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it say: "VERIFY UR CONNECTION AND TRY AGAIN"

Please HELP ME
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Edoardo Tuo

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Im trying to get into the app RING CENTRAL MEETING. into my dashboard i guess where i can strt meetuing and all of that
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Edoardo Tuo

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it say: "VERIFY UR CONNECTION AND TRY AGAIN"

Please HELP ME
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Edoardo Tuo

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personal use. i need to use it from my home
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Edoardo Tuo

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JESSICA Please i need to use the APP...need help!!
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J.B. Ferguson, Champion

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Edoardo,

WHat are you using for anti-virus/firewall? I recently had an issue with a privacy setting on one particular website. There was a "web beacon" on the site which the anti-virus/firewall privacy option picked up on. As soon as I changed that setting I had no issue.

Jessica and the support agents are correct. If you can login on one device but not another, the issue is with THAT device. There's not much RIngCentral can do to assist you. in the meanwhile, if you need to hold the meeting that badly, you can always do it from your iPhone.
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Edoardo Tuo

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I do t have any antivirus or firewell ACTIVE on my mac. I dont really understand the reason. SUPPORT TEAM is SO BAD
SHAME ON YOU. Service: 0
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J.B. Ferguson, Champion

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First of all, not having any anti-virus  or firewall active on your Mac could possibly be part of your problem. If it's not part of the problem, it certainly isn't a wise choice.

How is RIngCentral service "SO BAD"? It works on one of your devices. If you're having issues with the other device (your Mac) I recommend you take it to a reputable repair facility and let them triage it for issues. What more do you expect RingCentral to do? They can't come to your residence and work on your computer.

Again, it's most likely some setting ON YOUR MAC that is causing that issue. The error message talks about a "connection". Check your Wi-Fi, your internet connection, and everything else regarding your connection to RingCentral (is it blocked somehow)?

If you have no computer skills, as I said above, I recommend you take it to a reputable repair facility and let them triage it for issues.
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Edoardo Tuo

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STILL LOOKING FOR A SUPPORT....!!!! SUPPORT TEAM PLEASE....I SENT EMAIL TOO!
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Matt Zuckerman

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Can you send me this article too? I'm having the same issue.
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Jessica - Community Support, Official Rep

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RingCentral meetings has similar network requirements to the rest of the RingCentral phones, check out this article for instructions on making sure your network is up to requirements: https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/9233

The sections that specifically relate to meetings are: 

Section 7 - IP supernets 

Section 8.6 - Whitelists including: ringcentral.zoom.us , meetings.ringcentral.com , & *.zoom.us

Section 10 – Bandwidth

Appendix B - table B.6 - meetings ports 

Appendix C - Table C.2 & C.3
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Edoardo Tuo

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Cant fix the problem after 4 days trying to fix it! SAME ERROR!!!
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Jessica - Community Support, Official Rep

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Hi Edoardo, 

I created a case and sent it to our Executive Response Team. You should be hearing from someone soon. 
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Edoardo Tuo

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Hope is gonna be real because im getting so tired about this situation....