SMS: Can't send/receive SMS Text messages on my Ring Central Account

  • 3
  • 27
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

I recently started service with RC. Everything seemed to be working fine, but I discovered a major bug on my setup. I run a locksmith business and need to have full access to my SMS texting client on my Iphone 5. Currently I can send out SMS text message but i can't receive inbound SMS text messages. This is a major problem for me because most of my clients send me their personal name and address via SMS text for security reasons. In most cases it is the only PROOF that I have the authorization to be on their property. I do a lot of work for banks and property management companies and they sent me this information in an SMS text.

I decided to change my phone service to RC so I could have my personal cell phone remain personal. The only work around to this problem until it is fixed is for me to give my clients my private cell number and have them text me their information. The problem is I don't want anyone to have my personal cell phone number because the phone won't stop ringing it will go off 24/7. I only provide locksmith service by appointment only during normal working hours. We don't offer emergency locksmith services. We leave that to all the SCAMMERS.

One thing that I have noticed is people who have Verizon cell service I am receive their SMS text messages. As far as the rest of the cell companies no luck.

If you have any suggestions I would love to hear them.

Thank You
Bruce
Photo of Bruce Peterson

Bruce Peterson

  • 310 Points 250 badge 2x thumb
  • frustrated

Posted 4 years ago

  • 3
  • 27
Photo of Mike

Mike, Official Rep

  • 91,080 Points 50k badge 2x thumb
Official Response
Anyone having problems receiving text messages from a specific carrier feel free to Open a Web Case  and provide Support with the specific carrier and examples if possible.

Mike
(Edited)
Photo of Kim

Kim, Alum

  • 43,110 Points 20k badge 2x thumb
Official Response
For those having this issue, have some co-workers test this with you... grab someone with each carrier (T-Mobil, Verizon, AT&T, etc.).  Also test from RingCentral - to - RingCentral.  See if you can limit it to a specific carrier, or is it all carriers?  Once the carrier is isolated, open a webcase with Support and they will reach out to have this resolved.  

In your case notes, Support will need a few text samples of failed SMS: 
Date: 
Time: 
Texted to: (number + carrier) 
Texted from: (number + carrier)

Note: if you have recently ported in your number, please allow 7-14 days to be able to SMS from a ported in number. If after 14 days you are still unable to text, please open a web case.  

Regarding the verification codes, there are 2 types of code and RingCentral does not do short code.  That is why those verification codes will not be accepted.  To request this feature please see HERE and select the LIKE button. 
(Edited)