Capability to have an multi IVR setting on each extension and have a hold music option on Multi IVR level

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  • Updated 7 months ago
Account type  (U.S.)
A brief description of the business: Large scale business
A high level description of the product or feature being requested

Capability to have a Multi IVR menu on each extension if the numbers assigned to that extension is dialled

A typical use case scenario explaining how your business would use the feature

Customer can call a specific number assign to an extension and can now have an option to select which department they would like to speak with say for example press 1 for English or press 2 for Spanish

Benefit of such feature

This will benefit to lessen the calls received on the Auto Receptionist or operator

Number of Users and/or Digital Lines

2 to 99 Lines
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Edwin Evangelista

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Posted 7 months ago

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Andrew, Champion

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You should be able to do this with advanced rules and use "dialed number" caller id as the defined conditions.  The trick will be to disable all call handling rules, etc and then disable "take messages."  Once you do that you'll be able to connect directly to a group which is where you can select the IVR. 

Why you would do this at the extension level instead of just assigning the numbers to the appropriate IVR's?