capability to ignore call queue calls in mobile app

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  • Idea
  • Updated 1 week ago
Hello, 

This issue is both for the Windows Desktop Softphone and also the Android Softphone. 

When a call comes in to either of our call groups pressing "ignore" hides the call/silences the ring for about half a second and the window/call immediately pops back up and starts ringing. Hitting ignore dozens of times has no effect other than this. 

This is an infuriating situation especially on the Android device as there is no way to silence the thing once it starts ringing. Its super annoying with the desktop softphone but at least Windows lets you easily mute the sound.
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STROHL

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Posted 1 year ago

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Rob

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What's the point of the "ignore" button if it doesn't ignore calls?
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Mike Gustavson

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This is so incredibly frustrating - you keep hitting ignore, and it keeps coming back immediately!

I don't understand why this doesn't work....
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Jan Ferguson, Channel Partner, Champion

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I feel your pain. I put in a support ticket for that over five years ago.
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Mike Gustavson

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I can't believe this still isn't functional after that long!

It's also amazing to me that this basically has no votes or interest. Our users (those who actually use the app, which many don't for other reasons) complain about this constantly....