The auto receptionist would be the place where you could start to record greeting and give callers options to reach parties direct by pressing certain buttons. You can also set the operator extension to be someone who acts as a receptionist and call dole out the call volume. It would take a little more knowledge of how your call flow is going now and how youd want it to work but setting your numbers to ring the operator extension may be a quick fix.
I too would like to be able to forward a voicemail with a click instead of sending an email. I am happy to elaborate with a tech support person. As, I have just almost a half hour with a customer service rep only to learn that the only option online and with the app is fowarding Voice Mail via email.