Capability to Transfer Messages from Auto Receptionist

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  • Updated 1 year ago
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Question / Idea: When a voicemail is left for the auto receptionist, can a button / option be added to the app to simply transfer the call to the appropriate party without having to forward by e-mail?
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Sharon Wiseman

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Posted 1 year ago

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Chris Duquette, Champion

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The auto receptionist would be the place where you could start to record greeting and give callers options to reach parties direct by pressing certain buttons. You can also set the operator extension to be someone who acts as a receptionist and call dole out the call volume. It would take a little more knowledge of how your call flow is going now and how youd want it to work but setting your numbers to ring the operator extension may be a quick fix.
I too would like to be able to forward a voicemail with a click instead of sending an email.  I am happy to elaborate with a tech support person.  As, I have just almost a half hour with a customer service rep only to learn that the only option online and with the app is fowarding Voice Mail via email.
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Chris Duquette, Champion

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being able to forweard the voicemail through the portal to another extension seems like itd be cool to do. if you can click to listen and click to delete, why not be able to click to forward to an internal extension.
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Mike, Official Rep

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Just letting you all know we've changed this thread to a feature request.