SMS: capture outgoing text messages by email

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  • Updated 3 months ago
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Case #04915333

Account type = U.S.

Description of business = financial advising

Feature requested = Is it possible for outgoing text messages to be
captured by email?  Incoming text
messages are captured by email and for compliance purposes we need to capture
both ends of the conversation. 

We use text messages to make and confirm appointments.  However, since the outgoing message isn't captured by email, it cannot be monitored for compliance reasons and we are being asked to no longer use the text message feature.  This feature is very convenient for us as a company as well as for our clients.  It would be extremely beneficial to be able to continue our use of text messages through RingCentral.  It's a feature we have been using multiple times on a daily basis.
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BOUCHIE

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Posted 3 years ago

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JJ Fields

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We as a firm have the same issue. Have you found a solution?
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David Klein

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No they have not since I just posted the same exact request today.  Shame - seems like it would not take that much to capture the outgoing text.
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Michael Child

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This reply was created from a merged topic originally titled Email notification for outgoing text messages.

Request for feature to send an email notification to me on an outgoing text message.  Currently I get an email if someone sends a text message to our main number.  I would like the ability to have an email notification also sent to me when we send an outgoing text.  I use this to log text messages for documentation purposes.  I also would like the ability to add a sentence or two of disclaimers.
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David Klein

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This reply was created from a merged topic originally titled We need to have an email capture an outbound text from the app.

We are texting our customers more and more  - we used to email and make calls.  It would be great to have the same email notification that we have for inbound text available for outbound texts.  By creating an email from the text, we can search our gmail quickly by the phone number when someone calls in and see the entire conversation - not just the inbound part of the conversation. 

This is a simple and great way to share text conversation between members.  It's a shame that the notification stopped at inbound only.