SMS: capture outgoing text messages by email

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  • Updated 2 years ago
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Case #04915333

Account type = U.S.

Description of business = financial advising

Feature requested = Is it possible for outgoing text messages to be
captured by email?  Incoming text
messages are captured by email and for compliance purposes we need to capture
both ends of the conversation. 

We use text messages to make and confirm appointments.  However, since the outgoing message isn't captured by email, it cannot be monitored for compliance reasons and we are being asked to no longer use the text message feature.  This feature is very convenient for us as a company as well as for our clients.  It would be extremely beneficial to be able to continue our use of text messages through RingCentral.  It's a feature we have been using multiple times on a daily basis.
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Posted 3 years ago

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JJ Fields

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We as a firm have the same issue. Have you found a solution?