Starting yesterday my users will have their cell phone call dropped if they get a call through the RC app. I opened a case with them, but I can't imagine this is isolated just to my users. My current case number is 09661024. I know one user has an iPhone, not sure about the other. If the user is on an RC call and a call comes into the cell phone, the call isn't dropped. If she is on an RC call and another call comes in, she says the first RC call is dropped, but the tech support guy said the call wasn't. I believe the system just didn't think the call was dropped.
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150 Points
Posted 2 months ago
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80 Points
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202 Points
While the cause of the RingCentral application making the active cell
phone calls drop could be related to ios 13.1.3, it most certainly is
not ios 13.1.3 as the reason for the calls dropping. When i remove the
RingCentral (R) app from my iphone my calls no longer drop while
receiving another call to my RC number (which rings my desk phone,
application, and overflows to my celluar by design). When the RC app is
present my calls drop, my conference calls, everything drops. When i
delete the app from my phone i place the same exact same test calls and
my calls dont drop. This is definitely a RingCentral application
problem. My case # is 09685756
This is a major problem and need this fixed immediately!!!
This is a major problem and need this fixed immediately!!!
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150 Points
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202 Points
James, your app configuration (settings of how your calls reach your cell phone in this case) might not be the same as mine. I believe it's specifically how we are using the app. A specific use case/scenario.
(Edited)
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224 Points
I have 13.2 and it is doing it to me as well. Sebastian, it is a ring central issue.
Saadet, Employee
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68,092 Points
Hey Ric, please open a case with our Tech Support team so that they can look into it
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224 Points
After I uninstalled and reinstalled the application (keeping only the one with the big R, see below) it works fine. Thanks for the fix!

(Edited)
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202 Points
That doesn't solve it for me. I only have the "R" app and the Meetings app.
Jessica - Community Moderator, Official Rep
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9,446 Points
Are you on iOS 13.2?
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224 Points
Sebastian delete both of them and only download the R app. The meetings app is not needed, you can do everything from that one application.
- 64 Points
When I originally started having this problem I had the RingCentral (R) app, RC Phone app, and RingCentral Meetings app. I deleted the RC Phone app and that solved my problem - for a while. Last week my calls started getting dropped again w/ incoming RingCentral calls. I am now going to try deleting the Meetings app to see if that changes anything.
I am working off of an iPhone and am running iOS 13.2.3.
UPDATE: after removing the Meetings app my calls are still getting dropped when I have an incoming RC call and am currently on an RC call. I will submit a ticket for this to see if there's another way to handle. But in the meantime I will probably set the app to forward directly to my cell phone rather than trying to take the call on RC. It's inconvenient because that means I can't transfer calls, but at least the caller will be able to get through.
I am working off of an iPhone and am running iOS 13.2.3.
UPDATE: after removing the Meetings app my calls are still getting dropped when I have an incoming RC call and am currently on an RC call. I will submit a ticket for this to see if there's another way to handle. But in the meantime I will probably set the app to forward directly to my cell phone rather than trying to take the call on RC. It's inconvenient because that means I can't transfer calls, but at least the caller will be able to get through.
(Edited)
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112 Points
I'm still having the same issue and I had removed the app/added it back. Does anyone have any other suggestions?
Becky - Community Support, Official Rep
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1,724 Points
If you updated to iOS 13.2 and are still experiencing a problem, please create a support case.
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112 Points
Upgrading right now from 13.1.2 to 13.2.2, will remove and then add the app back in. Fingers crossed. Thank you!
Becky - Community Support, Official Rep
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1,724 Points
Fingers crossed over here too!
Let us know how it goes!
Let us know how it goes!
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102 Points
This reply was created from a merged topic originally titled Active call being dropped when Ring Central call comes in.
If I am on a personal call and a call comes in through Ring Central, my calls are getting dropped. an yone having this issue? Is there a fix?
If I am on a personal call and a call comes in through Ring Central, my calls are getting dropped. an yone having this issue? Is there a fix?
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202 Points
over a month ago I deleted the meetings app and only downloaded the Ring Central "R" app. This did not solve my problem. I was also on the latest IOS version. I was dropping calls again yesterday. If I have a call on the ring app and I receive another call, no problem, but if I have an active call on my cell phone directly, the incoming Ring call kills my active call and drops my incoming call as well and I no longer have either call. Then I can't call back because they will try to call me again and kill my call again. very frustrating!!!!
- 60 Points
I am having this issue as well. I only have the RingCentral "R" app. When on a cellular call, the call will be dropped if an RC call comes through. Notably, I do not get any notification that an RC call is coming through. I only figure that out when I get a missed call notification.
I will be installing iOS 13.3 to see if this makes a difference.
I will be installing iOS 13.3 to see if this makes a difference.
- 60 Points
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