Starting yesterday my users will have their cell phone call dropped if they get a call through the RC app. I opened a case with them, but I can't imagine this is isolated just to my users. My current case number is 09661024. I know one user has an iPhone, not sure about the other. If the user is on an RC call and a call comes into the cell phone, the call isn't dropped. If she is on an RC call and another call comes in, she says the first RC call is dropped, but the tech support guy said the call wasn't. I believe the system just didn't think the call was dropped.
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150 Points
Posted 2 months ago
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I have 13.2 and it is doing it to me as well. Sebastian, it is a ring central issue.
Saadet, Employee
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68,092 Points
Hey Ric, please open a case with our Tech Support team so that they can look into it
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224 Points
I already did: Case #09709415. Thank you
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224 Points
After I uninstalled and reinstalled the application (keeping only the one with the big R, see below) it works fine. Thanks for the fix!
(Edited)
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202 Points
That doesn't solve it for me. I only have the "R" app and the Meetings app.
Jessica - Community Moderator, Official Rep
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9,446 Points
Are you on iOS 13.2?
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224 Points
Sebastian delete both of them and only download the R app. The meetings app is not needed, you can do everything from that one application.
When I originally started having this problem I had the RingCentral (R) app, RC Phone app, and RingCentral Meetings app. I deleted the RC Phone app and that solved my problem - for a while. Last week my calls started getting dropped again w/ incoming RingCentral calls. I am now going to try deleting the Meetings app to see if that changes anything.
I am working off of an iPhone and am running iOS 13.2.3.
UPDATE: after removing the Meetings app my calls are still getting dropped when I have an incoming RC call and am currently on an RC call. I will submit a ticket for this to see if there's another way to handle. But in the meantime I will probably set the app to forward directly to my cell phone rather than trying to take the call on RC. It's inconvenient because that means I can't transfer calls, but at least the caller will be able to get through.
I am working off of an iPhone and am running iOS 13.2.3.
UPDATE: after removing the Meetings app my calls are still getting dropped when I have an incoming RC call and am currently on an RC call. I will submit a ticket for this to see if there's another way to handle. But in the meantime I will probably set the app to forward directly to my cell phone rather than trying to take the call on RC. It's inconvenient because that means I can't transfer calls, but at least the caller will be able to get through.
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112 Points
I'm still having the same issue and I had removed the app/added it back. Does anyone have any other suggestions?
Becky - Community Support, Official Rep
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1,724 Points
If you updated to iOS 13.2 and are still experiencing a problem, please create a support case.
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112 Points
Upgrading right now from 13.1.2 to 13.2.2, will remove and then add the app back in. Fingers crossed. Thank you!
Becky - Community Support, Official Rep
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1,724 Points
Fingers crossed over here too!
Let us know how it goes!
Let us know how it goes!
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