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2036 users presently
Handsets are Polycom VVX500
Two issues: Security Cert Error
1. Accessing a phone via the web interface to the phone hardware consistently returns a Certificate error and forces us to use Internet Explorer to get in because even the old "accept the insecure certificate" trick in Chrome will not allow access.
Couldn't the updated security cert details be updated at the time the phone hardware hits the new setting for the provisioning server at RingCentral https://pp.ringcentral.com/pp
I have a 23 Polycom VVX500 phones purchased last year from RingCentral that I must re-provision or if they are bricked, return to RC and this is part of the assessment of each phone's usability.
2. Each phone handset gets assigned a unique access password once provisioned in the RingCentral ecosystem, each phone's password must be looked up and supplied by someone in RingCentral support department. there should be some similar password schema to the phone hardware that they used to use - with a few static letters prepended and appended to the last "x" digits of the serial number of the phone.