CERT error Resetting /reprovision via phone hardware web interface

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US based account
2036 users presently
Handsets are Polycom VVX500

06-06-2017:

Two issues:  Security Cert Error

1. Accessing a phone via the web interface to the phone hardware consistently returns a Certificate error and forces us to use Internet Explorer to get in because even the old "accept the insecure certificate" trick in Chrome will not allow access.  

Couldn't the updated security cert details be updated at the time the phone hardware hits the new setting for the provisioning server at RingCentral https://pp.ringcentral.com/pp   

I have a 23 Polycom VVX500 phones purchased last year from RingCentral that I must re-provision or if they are bricked, return to RC and this is part of the assessment of each phone's usability.

2. Each phone handset gets assigned a unique access password once provisioned in the RingCentral ecosystem, each phone's password must be looked up and supplied by someone in RingCentral support department.   there should be some similar password schema to the phone hardware that they used to use - with a few static letters prepended and appended to the last "x" digits of the serial number of the phone.
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Cecile Glassy, Champion

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Posted 1 year ago

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Mike, Official Rep

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Hi Cecile,   Just wanted to let you know we are looking into this.  We'll try to get back to you ASAP.

Mike
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Cecile Glassy, Champion

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Thanks Mike - we appreciate the help!   
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Saadet - Community Support, Official Rep

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Hello Cecile,

I created case number 05840246 for this instance. Someone should be reaching out to you soon!
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Cecile Glassy, Champion

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Thanks Saadet, you can close the case - I am already working with your Tier 2 on my own issue, I brought it up in the forum to make the suggestion that it be looked at from an engineering setup - and accidentally marked it as a question instead of an Idea.   If you could move it to an idea - that would help.

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