Change Auditing/Logging

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  • 78
  • Idea
  • Updated 2 years ago
  • Implemented
Archived and Closed

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I'd like to request an audit/logging feature that will record who made what changes at what time. We have a couple admins and they do happen to make changes from time to time. Sometimes, they're not implemented right and I would like to see where everything went wrong or what happened at what step. 

These would include: 

1. Log Tab 
2. Event that occurred (This is a change of user, phone system, call queue, etc) 
3. Date changed 
4. Changed by 
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Matthew Austria, Employee

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Posted 3 years ago

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Saadet, Employee

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Official Response
Hey Everyone,

Make sure to check out the KB for this feature :)