Change Auditing/Logging

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  • Idea
  • Updated 2 years ago
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I'd like to request an audit/logging feature that will record who made what changes at what time. We have a couple admins and they do happen to make changes from time to time. Sometimes, they're not implemented right and I would like to see where everything went wrong or what happened at what step. 

These would include: 

1. Log Tab 
2. Event that occurred (This is a change of user, phone system, call queue, etc) 
3. Date changed 
4. Changed by 
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Matthew Austria, Employee

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Posted 3 years ago

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Randy Boyd

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I would second this.  It's a problem once you have more than 4 hands in the pie.
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Jason Deserio

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This reply was created from a merged topic originally titled Admin: add Audit Capability to track changes made by Admins or Users..

Account type - We are a U.S. based Company.

A brief description of the business - Our company (Simon's Agency) is a Debt Recovery/Collections Service.

A high level description of the product or feature being requested - We use the RingCentral product for our agents and internal use. Due to the disparity between a user and administrator (which may be an additional idea to add some depth to these roles) I am in a position where i need to have multiple managers in an administrative role. With 5-6 administrator level users it would be a good feature to have some form of audit history that would track changes made by specific administrator accounts.

A typical use case scenario explaining how your business would use the feature -
  • Identify a change to the user base (add/modify).
  • Identify a change to any groups/queues.
  • Someone adds a new administrator.
  • Someone adds/removes call monitoring to a set of users or groups.
  • etc.

Benefit of such feature  - The ability to track down changes that were made to the overall configuration and, if erroneous, or unauthorized, know the values that were changed so they can be reverted.

Include any related case number if applicable - no open cases but as I put this idea together I would think this is a symptom of limited security roles provided in the product. I will add another idea post regarding that.
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Paul Rish

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This reply was created from a merged topic originally titled I would like to put in a feature request for a log of all changes made in the Rin....

1. U.S.
2. We are a software company that also has a call center.
3. A log of all changes made within our phone system
4. Right now we have advanced rules that are getting deleted and we need to find out by whom.
5. It would allow us to audit changes
6. NA
7. 72
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Joseph Porter, Champion

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This is quite an essential feature for any business wanting to scale upwards.

As a system administrator, I'd like the ability to see what my users are doing:
  • When they log in
  • When they authorize an application
  • When they adjust their own user details, and what details changed.
  • When they adjust someone else's user details, and what details changed.
  • When they adjust call queue settings, and what details changed.
  • When they start a RingCentral meeting, including whoever joins the meeting.
  • When they end a RingCentral meeting.
(Edited)
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Joseph Porter, Champion

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This reply was created from a merged topic originally titled As a system administrator, I'd like a system log to see what my users are doing..

When users have a problem with their account, I'm unable to see what managers are doing to my users that might prompt the issue.

As a system administrator, I'd like the ability to see what my users are doing:
  • When they log in
  • When they authorize an application
  • When they adjust their own user details, and what details changed.
  • When they adjust someone else's user details, and what details changed.
  • When they adjust call queue settings, and what details changed.
  • When they start a RingCentral meeting, including whoever joins the meeting.
  • When they end a RingCentral meeting.
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Elliot Beaudoin, Alum

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I'm so glad this topic surfaced to the top of my inbox.

I am Elliot, a Product Manager here at RingCentral. 

We are currently evaluating adding Change History within the Web application, and I could not find a directly related posting until now. 

I'd love to get everyone interested in this feature to fill out this survey I created here: https://goo.gl/forms/JZAfcR9zDxFgnvsl2

It should only take 2 minutes of your time. 

Thanks,

Elliot
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Joseph Porter, Champion

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The survey link says I need permission: https://i.imgur.com/HgWRCFA.png
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Saadet, Employee

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Hello Joseph,

I believe the survey has been fixed. Please let me know if it hasn't, though. Thanks!
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Ryan Boochard

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Thanks for looking into this request! We just had a phone deleted yesterday and if the tech didn't speak up, this could have been a problem. I would love to see at least a change log of the admins changes.
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KeylessEntryLocks

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This reply was created from a merged topic originally titled Ability to back up RingCentral settings.

Ability to back up RingCentral settings
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FA

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Yes please auditing is needed especially when you have more than 1 person who can make changes.
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Mallory Goodwin

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Please create an audit log in the admin portal over user settings/features and company settings that were changed
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Cecile Glassy, Champion

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09-27-2017 Mike or Saadet - any update on this?
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Saadet, Employee

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Hey Cecile,

I will follow up with our Product Team and update this thread once I hear something :)
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Cecile Glassy, Champion

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Thanks Saadet!
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George Gary, Official Rep

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Hello from the RC Office Team,

We’re getting ready to launch our Audit Trail feature designed to provide Administrators with a self-service log that captures changes affecting phone system configuration, user management, billing, and more.   

We’re looking for customers to help us beta test Audit Trail.  To participate, we ask that you:
  1. Actively try Audit Trail during the beta timeframe.
  2. Provide us with feedback and suggestions using our survey or eMail.
To sign-up, please complete this form:  https://goo.gl/forms/wQMe9TFwf8A4a5Jb2

Keep submitting ideas and suggestions...  we are listening!

Best-
The RC Office Team
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Brandon, Champion

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Very glad to hear this.  Signing up now..
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Robert Dick

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Hi,

The Google form is asking for the main email address on our account - where do I find this?

Regards,
Robert
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Andrew Owen

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Admin Console > Phone System > Company Info > Bottom right corner of that form
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Robert Dick

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Thanks - but I don't see it here!  Just Company Name,  City, Company address, County and Postcode.  Perhaps it's the same email address as listed under Billing > Payment Method > Contact Email?

Regards,
Robert
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Andrew Owen

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Im sorry! I left out directory assistance.

So it would be Admin Console > Phone System > Company Info > Directory Assistance


Thats the email address I input. But I think you may be correct.
(Edited)

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