Conference Calling: Admin to change host code/participant code for security reasons

I'd like to add my voice to the chorus of those asking for the ability to change conference bridge numbers and host codes, for security reasons. It’s worrisome that RingCentral doesn’t allow this option.

Marc Reavis

560 Points

Posted 5 years ago

3 years ago

Slicktop

882 Points

This reply was created from a merged topic originally titled Ability to manually change Conference code for an extension.

It would be great if the Super Admin were able to generate a new Conference code for an extension when resetting Password and/or PIN for a terminated user. This would allow the Admin to reuse the extension including all the presence settings and Call Queue memberships that would be needed for the replacement staff. Currently the Extension has to be deleted and a new extension created to generate a new Conference code which requires more work by the Admin just to reuse an extension for new staff.

Comment

2 people like this

3 years ago

Walla

132 Points

This reply was created from a merged topic originally titled Request to be able to edit the participant code assigned to an extension.

Our company would like to be able to change the participant code assigned to an extension. This would allow us to send a new participant code for a standing meeting when the attendee list changes due to employee turnover . This would provide us with security to ensure that former employees are no longer able to access the meeting. Currently we would have to generate a new extension in order to accommodate this change.

Comment

1 person likes this

3 years ago

David Shirk

268 Points

I host calls with subscribed participants. Would like to be able to assign different participant codes to different callers and limit the number of callers on a given participant code. That would greatly enhance my call management. This could also be enhanced to allow scheduled calls to have participant codes assigned to them and block other participants. That way a person could have two calls back to back and the participants for the second call could not join early and interrupt the concluding call.

Comment

1 person likes this

3 years ago

Chris Dervishian

170 Points

It is disappointing that this issue was raised two years ago and there is still no practical solution provided by RingCentral. When I give out my participant code to employees for a regular periodic meeting, and one employee leaves the company, he can then use the same code to join the same meeting. There is no mechanism to require a password nor to change my participant code. This is a major security issue.

Comment

4 people like this

3 years ago

Jordi Garcia

82 Points

We also need a way to change the participant code or allow users to add/change a pin code for their conference room.

Comment

1 person likes this

2 years ago

Rand Samuels

126 Points

We are shocked and kind of disturbed by the lack of this basic functionality. If someone leaves your company you can't change the participant code or view to see in any logs who joined the conference which should also be an option.

Comment

1 person likes this

2 years ago

LeVar Chan-Williams

184 Points

I am new to RC, but also shocked to see this is an issue. It came up in our training today. Audio conferences should either have a passcode or users given ability to change their participant code as needed.

Comment

2 people like this

2 years ago

Kerpan

328 Points

I've been a RC subscriber for nearly a decade. Over the last year it has become very important that we use conferencing on a daily basis. The static number and general code make such easier, however I would like a secure alternative. We have bumped calls into one another on more than one occasion which caused quite a disruption. I would rather the user conf call code be custom than static. The thought that anyone can call in at any time and in essence be on our calls or use our line for that matter is very disturbing. This negatively effects our time management as we have to create 30 min buffers in our schedule to avoid issues. Time is money. I will look at the meetings app scheduler instead as a solution, but honestly I am seeking other methods or services, which is not healthy for RCs bottom line.

Comment

2 years ago

Brian Mathis

570 Points

The complete lack of response by Ring Central to these kind of EXTREMELY OBVIOUS and EXTREMELY NECESSARY features has me seriously questioning my decision to use RC as a phone provider.

Comment

3 people like this

1 year ago

Beth Culpepper

128 Points

Soooooo does this mean there's still no progress on this request? ;) I am adding my two cents because we just got RC in October 2017 and a lot of our users have asked for this feature...let alone what was mentioned earlier about terminated employees....help us, RingCentral!

Comment

2018-04-25T23:19:18+00:00

Saadet - Community Moderator, Official Rep

61,570 Points

Hey Beth,

Sorry, I haven't received at ETA from our Product Team on this :(

2018-04-25T23:26:33+00:00

Beth Culpepper

128 Points

Thanks for the quick reply, Saadet! If there's anyway you could push on the Product Team a bit, that would be awesome! Thank you!!

2018-04-26T00:26:04+00:00

Rand Samuels

126 Points

This request was made 3 years ago! Security issue! Fix this

2018-04-26T12:49:39+00:00

Slicktop

882 Points

RC obviously has no plans to fix this. They see it as a feature request, not a bug. That is pretty much their mantra for most issues.

2018-06-20T10:54:21+00:00

remi Ponsonnet

72 Points

we are small firm but we need security. The fact that RC doesn't allow for code changes is a HUGE red flag. Any compliance review would confirm. We will cancel asap.

1 year ago

TCA

282 Points

This reply was created from a merged topic originally titled Conference Calls: host/participant codes & secure voice.

Could you please create a possibility to either manually change the access codes for conference calls (both the host and participant numbers) or to put in a request to have both these numbers changed? Currently these codes cannot be changed nor do they change over time, and I need to urgently change them to make sure a former associate will no longer be able to listen in to scheduled calls for security reasons. I just got called tech support who couldn't help with this even though they did their very best. I've looked through the existing questions and it seems that more people have the same concern. A solution would be much appreciated, the quicker the better.

Comment

1 year ago

MARGARET FUQUEA

264 Points

I'd also like to add my vote for this feature. Just had an attorney send out her host code to co-counsel and now she is concerned they will start using her conference line.

Comment

12 months ago

Heather

60 Points

I agree. This is a huge security issue. It is not a feature request; in today's age of security breaches, I'm disappointed with the lack of progress on this issue.

Comment

12 months ago

remi Ponsonnet

72 Points

I think the only way to force them to take us seriously is to switch. like we all did with mobile or cable operators that gouged us. It will take some time but they will end up noticing. How many of you get a mail from their former cable provider begging to switch back and even offering more services at a lower price? I can't phantom how someone in charge of a phone service could overlook a change in access code for so long.

Comment

11 months ago

Eoin Clarke

82 Points

Would like to see the option to change host or attendee codes as needed at the admin level. It seems this request has been going on for 3 years now. Any update on if/when this will happen?

Comment

1 person likes this

8 months ago

Tanya O' Connor

92 Points

This reply was created from a merged topic originally titled Re: Conference Calling - I'd like to be able to change my host and participant ac....

Comment

8 months ago

AUTO RECEPTIONIST

82 Points

This is a standard in the conference software world and has been for years. RingCentral needs this feature. Why has it taken 4 years and it's still not implemented? I just spoke to support and they said they know about it. That's sad for RingCentral. Another needed feature that they dropped the ball on is group texting with users that are outside of RingCentral (AT&T/Verizon). Messages come in but cannot go out. That's another feature that they know about. Maybe on day RingCentral Office will be able to used as an indispensable All-In-One app. Until then we'll have to use other apps to pick up the slack.

Comment

1 person likes this

7 months ago

Richard

204 Points

this function is required, just like meetings has the option

(Edited)

Comment

1 person likes this

2 months ago

looi

80 Points

I just came across this thread while searching for this basic function of any conference call system. After reading this thread, I still find it hard to believe I can't change my host and participant codes. This is some kind of joke right? This effectively removes conference calling from RC features. No one who seriously uses conference calling uses the same code forever. For most businesses with decent security practices, the number is changed very regularly (sometimes weekly). I was using another service, but was starting to use RC more often for conference calling and was planning to switch over to RC exclusively... until this. Do I ask for a refund? This is pretty basic functionality!

TL;DR
Any real conference calling service allows changing codes. Without this, the service should not be used. I will be seeking a refund if this can not be solved.

Comment

1 person likes this

2 months ago

Rand Samuels

126 Points

Welcome to the shit show that has been going for years. From a security stand point this make zero sense. Having to Delete the extension instead of allowing access to change a field in the database with a new pin makes zero sense.

(Edited)

Comment

1 person likes this

Conference Calling: Admin to change host code/participant code for security reasons

Related Categories

Company Settings

Admin Topics