Change main IVR voice for dial by name directory to include pound because the wait time is slow.

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We have people often hang up after dialing the name of the person they are trying to reach due to the long wait time after using the dial by name IVR.  I did figure out that if you press pound after the extension it forwards immediately.  Can we have the voice changed to something like, "..press the extension and pound for the person you are looking for."?  
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FuneralDIR

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Posted 2 months ago

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FuneralDIR

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Anyone?