Change Number Displayed at Top of RC for Desktop Application

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  • Updated 7 months ago
Just like the title says. I'd like to know if there is a way for the top of the frame to show the end user's direct dial number as opposed to the main number with extension.

Thanks,
Elvis
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EPalombizio, Champion

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Posted 2 years ago

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Jan Ferguson, Channel Partner, Champion

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Elvis,

Don't have them log in with the main number + extension. Have them log in with their direct dial number and that's what will show up on the top.
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EPalombizio, Champion

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Hi Jan,
I'm using Single Sign On, so I'm just using my email address to log in. Do you have any other suggestions?

Thanks,
E
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Jan Ferguson, Channel Partner, Champion

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I don't use SSO so I'm not very familiar with it. However, if your direct dial number is set up to be able to log in with your email address, you should be good to go. I'm unsure of any other setup for SSO.
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Mike, Official Rep

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I've just changed this to a feature request as we've had a few other people comment on this too. 

Mike
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EPalombizio, Champion

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Thanks Mike - It's really great to see such an active participation in the forum by a company rep!
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Jeff Salisbury, Champion

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We have run into this as well and support tells us "by design" you only see your direct phone number if you logon using phone number + RC password. All of our users either use SSO or they use their email address + RC password, so they are quite confused to see some unknown number + extension in the display rather than their own phone number. This is even worse for international users who see a US phone number plus extension.

The explanation I heard was that SSO (and logon by email) is tied to the users extension so it doesn't know about the user's direct phone number, while during logon with direct phone number it does. It may be oversimplification, but it would seem that the logon process could do a database query to see if the associated user object has a direct phone number and just pull that value in. As a poor man's option the ability to manually set what is shown as a user preference in the desktop app would be better than the current state.


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Cecile Glassy, Champion

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12-07-2017 USA based account 2287 Users 3800 DID Lines 28 sites    ---- This is important to us as well as each user in our organization has a dedicated DID line and it confuses them to see the RingCentral account number which "looks like a wrong phone number" at the top of their login instead of their own DID --- we get helpdesk tickets for this issue frequently on our phone support system here. 
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Ash Mirza

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I have the same issue, we have multiple offices and showing the wrong office number up there is confusing to users. Please allow the the number to be customized on the top bar of the app.
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ADMINISTRATOR

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This reply was created from a merged topic originally titled Hide Direct Contact Number on desktop and Mobile App..

I would like the ability to Hide Direct number on the Desktop/Mobile App. I have users with multiple desk phone and when their contact info they have all the phone numbers for the account and each phone associated to the user account. This is confusing and I will like the ability to hide all the numbers and only display 1 or two for each user account.