Change of programming notifications

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  • Updated 3 months ago
I'm sure this is out there somwhere already but just to bring it up again :).
As 1 of multiple admins on my accounts, people often make changes without letting anyone else know about it. This can then cause issues in call handling and such. If changes are made on accounts there should be a notification sent to all super admins that (blank) made (this change) so this way there is a "paper trail" to trace what changes are made by who and when. 
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Chris Duquette, Champion

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  • Programm-ish

Posted 3 months ago

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kevin royalty, Champion

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I like this idea.  we are a reseller and usually we are the only admin making changes, but the customer also has admin rights and may make changes and not tell us.  This would indeed be valuable.
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Stephen Shaffer

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Hence.... Audit Trail feature under tools.

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Chris Duquette, Champion

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Don't see that. i'm set as a super admin and i'm a RC partner, so i'm pretty familiar with the portal. 
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George Gary, Official Rep

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Audit Trail is enabled for all RC Office brands in 10.2 and will be enabled for all Partner Brands in 10.3 (Q4CY2018).
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Chris Duquette, Champion

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where can i find what version im running ?
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George Gary, Official Rep

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We are upgrading from 10.1 to 10.2 right now.  The 10.2 upgrades are expected to complete within the next few weeks.   We have an enhancement request to show the current release in Service Web, but it has not yet been committed.
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Jeff Salisbury, Champion

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I believe that the Audit Trail feature is just rolling out this month to customers. I don't have it in the portal yet but our "pod" doesn't get upgraded until this next week. Very much looking forward to it but I am pretty sure it will be a log you can search/review. For our use I don't think we would want alerting - being able to see who did what should be sufficient.
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kevin royalty, Champion

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as long as there is some sort of audit trail i'll be satisfied.
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George Gary, Official Rep

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Our plan for Audit Trail is to continue adding more items for tracking.   Coming later this year, Audit Trail System Events will include failed logins and locked accounts due to bad password attempts for our soft clients:  RC Phone, RC Meetings, RC Glip/RingCentral App.   Coming next year, Audit Trail will include tracking for several additional items....  I'll share the details once our plan is committed.