Change Permissions for Listening to others Call Recordings

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Currently, to allow a role to listen to call recordings that aren't their own, they need the "User Management - User" option.

We have managers who I would like to be able to listen to call recordings without all the things that go along with that permission, that I don't feel are actually related, from what I understand, that permission allows people to create, disable, and delete users, and change users settings. This is something I don't want the managers handling.

Could a new permission to view others call recordings be added, or existing permissions like "Full Company Call Log" be modified to include this permission, as if I'm already giving them permission to view the call logs, I think the recordings go hand and hand with that.
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Posted 1 year ago

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Melvin Vidallo, Employee

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This reply was created from a merged topic originally titled Call Recording Access Control.

- Have an option to control who can view/listen to the call recording of each extension from call log of the account

- We don't want every super admin of the account have access to the call recordings of our CEO extension

- Have an option on each user to allow other users to view their recorded calls