Change Permissions for Listening to others Call Recordings

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Currently, to allow a role to listen to call recordings that aren't their own, they need the "User Management - User" option.

We have managers who I would like to be able to listen to call recordings without all the things that go along with that permission, that I don't feel are actually related, from what I understand, that permission allows people to create, disable, and delete users, and change users settings. This is something I don't want the managers handling.

Could a new permission to view others call recordings be added, or existing permissions like "Full Company Call Log" be modified to include this permission, as if I'm already giving them permission to view the call logs, I think the recordings go hand and hand with that.
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dheighton

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Posted 1 year ago

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Melvin Vidallo, Employee

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This reply was created from a merged topic originally titled Call Recording Access Control.

Request:
- Have an option to control who can view/listen to the call recording of each extension from call log of the account

Example:
- We don't want every super admin of the account have access to the call recordings of our CEO extension

Recommendation:
- Have an option on each user to allow other users to view their recorded calls
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William Hunt

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We use the Zendesk integration and so we don't need everyone to be able to listen to everyone's call recordings but we do need them to be able to listen if the call is linked to a ticket in Zendesk. This seems easy enough to allow the permission if the recording is directly linked but not allow any other visibility about the call recordings themselves. 
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Gary Dhaliwal

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This reply was created from a merged topic originally titled feature request.

Need to give access to Manager to listen to call for only certain users. Right now, I have to grant full company log to allow this which is not good at all. The manager are able to listen to calls made by CEO or any other person in higher position.