We would like ability for RC to change our presence when we are afk for more than 10-15 minutes from our desk. At that point, we are not "available" so we would like the system to state accordingly.
It appears that the RC App must be visible on the screen for the presence to stay green. If it gets minimized or is behind another window it goes gray after 15 minutes. Is that configurable or are there plans to make it work more like Skype for Business where it monitors PC activity?