change presence on afk

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  • Updated 4 weeks ago
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We would like ability for RC to change our presence when we are afk for more than 10-15 minutes from our desk. At that point, we are not "available" so we would like the system to state accordingly.
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Zanders

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Posted 2 months ago

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Saadet - Community Support, Official Rep

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Hi Zanders, could you please explain what "afk" is?
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Zanders

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I apologize. "Away From Keyboard".
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Saadet - Community Support, Official Rep

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Hi Zanders, thanks for clarifying! We are actually working on the Presence feature for the RC (glip) app and it is based on Computer activity. So for instance, if I lock my computer it will quickly recognize that I am not online and switch my Presence to Grey
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David Bouterse

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It appears that the RC App must be visible on the screen for the presence to stay green. If it gets minimized or is behind another window it goes gray after 15 minutes. Is that configurable or are there plans to make it work more like Skype for Business where it monitors PC activity?
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Saadet - Community Support, Official Rep

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Hey David, as I mentioned, our Product Team is working towards presence that will be more based on PC activity. It's still a work-in-progress!