Merged
This conversation has been merged. Please reference the main conversation: Call Queue: Ability for Admin/Queue manager to log user in/out of queue
When an agent leaves the office or goes out for lunch but forgets to switch their "available" status to "unavailable", as an Admin, we should be able to change this status accordingly.
The workaround is to remove the agent completely from the call queue -- not ideal!
A RingCentral agent was able to do it for me upon request, Admins should be able to do it too.
The workaround is to remove the agent completely from the call queue -- not ideal!
A RingCentral agent was able to do it for me upon request, Admins should be able to do it too.
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154 Points
- like it should be a basic call queue managing tool
Posted 4 days ago
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154 Points
