Change the availability of an agent

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  • Idea
  • Updated 1 year ago

This conversation has been merged. Please reference the main conversation: Call Queue: Ability for Admin/Queue manager to log user in/out of queue

When an agent leaves the office or goes out for lunch but forgets to switch their "available" status to "unavailable", as an Admin, we should be able to change this status accordingly.

The workaround is to remove the agent completely from the call queue -- not ideal!

A RingCentral agent was able to do it for me upon request, Admins should be able to do it too.
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Sebastien Clement

  • 194 Points 100 badge 2x thumb
  • like it should be a basic call queue managing tool

Posted 1 year ago

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Photo of Devane


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Could not agree more. I have see a few posts like this... it's hard to round them all up and get a total vote for RC to notice. 

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