Change the invalid extension message

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  • Idea
  • Updated 3 weeks ago
It would be good to have an option for changing the message and action when a caller presses an invalid extension. I would like to be able to send them to a message only extension, and preferably, be able to use different message only extensions depending on the IVR menu they are coming from.
This way, a caller who enters a wrong extension from the sales menu can hear something a bit more personal and related to sales telling him he has entered a wrong number and if he does not know the extension, please leave a message so we can get the right person to get in touch instead of just sending him back to the main menu.
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Mark Thomasson

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Posted 3 weeks ago

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