This conversation has been merged. Please reference the main conversation: Change Auditing/Logging
This morning I had the disturbing experience of discovering that one of our PC based softphones had been removed from our account, leaving it only to to work via RingOut. We're a small company of 15 users and the disturbing part was that there was no way to tell who removed or how the phone was deleted. The RC customer service could tell me about people who called them for support buy could not tell me how this happened. It's a MAJOR security problem. Were we hacked? Did the other admin accidentally do it (He says he hasn't logged into RC for months) or did the system hiccup. VERY disturbing that nobody can tell me how this happened so we could plug a security leak or something.