Changes in the Call Log Report

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  • Updated 2 years ago
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We just discovered a change in the Call Log Report... The old one was used a lot for one of our managers and now we are lost...

Please when Ringcentral do changes (supposedly improvements), please let the users knows...

One solution is creating Groups, as the new popup selection box shows but WHERE are those Groups can be created ???
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Claudio (Customer)

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Posted 2 years ago

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SANTMYER

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I too was a bit taken aback when I opened the call logs this AM.  I download all call logs by extension every day.

The old drop down of the extensions was much easier to select from.  The least they could do is keep your settings once you choose your extension so that you do not have to repeatedly have to choose Users, how many you want to show on a page and resort for 30 different extensions.

Very frustrating and infuriating!!

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Mike, Official Rep

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I'll pass this information to our product team.  If you would like to see changes, can you please explain what you would like to see and I'll convert this to an Idea topic and submit to our Product Team for consideration.  

It's helpful if you use the following template (applicable items of course). 

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request: 
  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
  2. A brief description of the business 
  3. A high level description of the product or feature being requested
  4. A typical use case scenario explaining how your business would use the feature
  5. Benefit of such feature
  6. Include any related case number if applicable
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SANTMYER

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We are a Customer Service and Data Processing Center using RingCentral Office Premium 20 - 99

 

The issue is  RingCentral Phone Call Log changes

This used to be a simple drop down list with extensions in numerical order, very easy to select then download.  One click for each User got me where I needed to go. 

These are the steps I now need to jump thought for each User.

Choose to view Extension

Choose to view Users

Choose how many to view per page

Sort by Ext rather than alphabetically

Then choose which extension to view and select done

Which then takes me to the selected users call log that I may then download and save.  Then start over  with

Choose to view Extension

Suggested solution, other than taking it back to where it was.

If , after working way through all of these steps for the first User, the system would save choices until such time as I went in and made other choices it would be a huge time saver.

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Claudio (Customer)

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Mike: It was working fine!, I do not see the advantage of the new version... Does not not sound good to us to explain why we need it... I think the right way is Ringcentral to anounce the changes... and share with some beta testers, I'm the first in the line if is a call. We have more than 80 lines in 3 companies...
I'm trying to get and understand the new version features but, for example, does not show the Department field properly, I have that field used in the user profile but does not show up here...
(Edited)
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Juan F.

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Mike: Dont have sense convert this topic in an idea, the idea should be change the log by the new version.

You guys need return the old call log and submit to votation the new version.
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Juan F.

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Yes, please!!! remove the new style, this take more time trying to filter the logs, and more when you have more of 40 extensions!

Actually its very very frustrating!!
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Claudio (Customer)

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Also, I have discovered that the "Department" field is not being populated with the info from each user. I have setup that field and it shows in other areas of the Portal but not here in the Filter for the Call Log Report. Bad move.

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