Changing company name in greeting

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Can you pls tell me how I can change the company name which is in the greeting? It is using a previous name. I cannot see where it picks up the name from so I cannot change it. Pls advise
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Cheng Choo

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Posted 3 months ago

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Mary Rose, Official Rep

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Hello Cheng!

On the Admin Portal, go to Phone System > Company Info > Company Address > Company Name.

Let me know if this helps.
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Cheng Choo

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That doesn't work. The company name is the name of the billing company (Gojoko). The greeting seems to pickup that it should use 'My community Bank' but now we would like to change it to 'My community finance' but we cannot edit it because it is in the default. Can you explain how it picked up the trading name?
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Mary Rose, Official Rep

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Hi Cheng,

Is this when someone calls your main number?
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BetterCoffee

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Cheng, it sounds like maybe the greeting is using text-to-voice (default).  Recording the new company name and using that more personalized greeting would solve this.