Changing RTN for after-hours in incontact center

  • 0
  • 1
  • Question
  • Updated 5 days ago
  • Answered
Does anyone know how I would change a ring to number that is part of my Call Center (incontact). My setup is straight forward. During business hours it rings the agents. When hours of operation reach (after-hours) it forwards to an off premise number. I need to be able to change the RTN when needed. I cant find where this resides anywhere. I dont see this being a hard task to do.
Photo of Robert Shepherd

Robert Shepherd

  • 70 Points

Posted 1 week ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 46,890 Points 20k badge 2x thumb
Hey Robert, I would suggest opening a case so that one of our Contact Center specialists can help you :)