Changing text alert tone

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  • Updated 6 months ago
Is there any way to change the text alert tone? I figured out how to change the ringtone, but everyone in my office uses the desktop app to text from (US version 10.3.5.34099) because it's very useful and is the best way to reach our demographic, but it gets confusing hearing the same alert tone pinging around the office and not knowing who's account it is.
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Melody

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Posted 6 months ago

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Teresa Habeck, Champion

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How did you change the ringtone for the ringcentral app?
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Melody

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Went to Settings (the gear symbol at the bottom of the window on the desktop app), and selected Sound. There is a section that refers to "Ringtone" with an "Add New" option where you can upload an MP3 file. My computer uses Windows, so I'm not sure if it would be different for Macs. I just downloaded a tone I liked better and use that. 


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Teresa Habeck, Champion

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Ok, I thought this was on a mobile device ringtones. How do i change what ringtone RC uses on my cell phone? 
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Saadet - Community Moderator, Official Rep

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Hey Melody, there isn't a way to change the Text Tone but I can definitely see how this would be helpful! I've flipped this to a feature request for others to vote on :)
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Melody

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Great! Thank you so much!