Caller ID: change without logging in

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how to change the caller ID number for outbound calls without logging in on the online account? have multiple numbers and need to show the correct caller ID when calling back the customers calling with out needing to login to the online account. there should be a code or an option through the phone itself to change the caller ID number.
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vaughan flores

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Posted 3 years ago

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Alfonso Moreno

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YES!!! I need this feature very very desperately myself. I'm thinking about switching to another VOIP service that provides this feature and I already know of another VOIP service that has these feature. But if RingCentral creates this feature soon then I'll keep my service with them, if not I'll just cancel with them and go with the other service.  
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Travis Ransom

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Please excuse if my assumption is incorrect, however, if you have multiple lines then you have multiple SIP accounts. Virtual numbers cannot make outbound calls (even though you can show them as an outbound DID). So, that would mean your phone has the multiple accounts setup, which in turn means you only need to choose the correct line before dialing out. By default your outbound DID is setup to show your specific DID for the account you choose to call from.
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Alfonso Moreno

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Yes, that would work. However though you would need a separate digital line for each individual phone number in order to set it up that way and that can become expensive especially if you have several numbers.
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Alfonso Moreno

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Is this feature underway and if not are there any plans to add this feature?
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Mike, Official Rep

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Sorry Alfonso,   No ETA on this feature request.  I can only speculate at this time but this one is probably a long way down the road as it's a fairly new request. If everyone who is interested in this can comment and click the "like" button above, it will get more consideration. 

Thanks

Mike 
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Anderson

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I'm surprised this is not implemented yet. It's obviously importants, since it's a feature on the computer and mobile app versions of Ringcentral.

We already have line buttons on the phone. Why not allow me to select it and automatically have each line be tied to an outbound caller id.

I see this feature being requested over different topics. Would be nice to join them all together to get a stronger request.
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John

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When I make a call on softphone, which of my two lines is being used to make the call? Is it going out on my main company line? Or is it going out on my individual direct line?

I am trying to figure out how all of this works, and there are no real descriptions or instructions on your website. And your videos don't help. All they say is, "You can do this, and you can do that," but they never provide any instructions on HOW to do things. It is like we are supposed to just automatically intuitively know how everything works. And calling tech support does not help. And with your technical articles, it's like no one there has ever had a technical writing course. Instructions are incomplete, and the vocabulary used isn't consistent, and acronyms are used instead of words, written like factory workers who never went to school.
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John

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Anderson, thank you very much. I really appreciate it.

However, I think you may be mistaken. I don't think that the drop-down menu actually determines the telephone number that is being used to make the call. But I think instead that the drop-down menu only the selects the Caller ID that the called party will see on their phone.

If I am mistaken about that, then someone here can correct me.

One thing I'm trying to do while considering these things is to get the traditional landline system out of my head. I am a Premium customer, I have two phone numbers, one being the company main number, and the other being my direct number. I am the only user, and the only telephone system I am using is softphone on my computer. Under the traditional landline system, if I have two telephone numbers and a two-line telephone, I could make a call out on one line or the other. I could also put the first call on hold, and then make a second call out on the other line. So here I have softphone, and I am trying to figure out if it is a similar setup with softphone. Can I do the same thing with softphone, have more than one outgoing call on line simultaneously? And if so, then how many outgoing calls can I make? Can I call one person, put them on hold, then call a second person, then put them on hold as well, then call a third person, then put them on hold, then a fourth? I guess one way to test it would be to call several fed-ex type toll free numbers, put each on hold, see how far it goes.
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Mike, Official Rep

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Hi John,   I think I see where the confusion is.  Don't think of your RingCentral service like a traditional phone with two numbers and two phone lines.  In order to make an outbound call with your RingCentral softphone, you do have to have a digital line (which you'll see all of us refer to as a "DL").  this is used for making outbound calls. If you provide us with your business name, main number on your account we can look at the account and provide more details.   

You can have multiple phone numbers on your account and there is a variety of ways the system can be configured to have those numbers ring your softphone. 

How many DLs do you have on your account?  Have you attended an implementation session yet? 
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John

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Thanks Mike.

You probably posted while I was writing my last post. You will see that in that post I wrote, "One thing I'm trying to do while considering these things is to get the traditional landline system out of my head."

I have a Premium account with a single user. That means that I have one main company voice number, plus my direct digital voice number, plus a non-voice fax line (which the fax line is not a part of this discussion).

I also have three or four phone-less virtual extensions set up with my main number for callers to call for different "departments" that each have their own voice mail boxes. And I have another virtual extension I use as my own extension for use with my RC mobile app.

I'm not having any trouble understanding or configuring for inbound calls. I have that all set up.

What I am, or was, having trouble understanding, is why with two separate numbers, which your salespersons often call "lines," those two being main and direct, I can't use them both simultaneously for making outgoing calls. Thinking in the traditional landline sense, if a person has two separate numbers or "lines," and if he has two telephones, and if either his phones are two-line phones or he uses a splitter with single line phones to use one phone with one line and the other phone with the other line, he has two separate lines from which he can make outgoing calls simultaneously. But now I am understanding that I didn't actually get two different "lines" with RC. What I actually got was two different numbers for only one line.

When I spoke with RC salespersons, and there were probably more than two or three I spoke with over a long period of time before I subscribed, they kept saying that I would get two different "lines." That is very misleading, perhaps not intentionally so, but still misleading, for sure.

Thanks again.

By the way, you and Nathan, along with one other employee who only rarely posts here, along with Brandon, who is not an employee, are the best sources here. There may be a few customers who are good sources here, too, but I can't remember names offhand right now.
(Edited)
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Mike, Official Rep

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Happy to help, and yes. It is a bit confusing, so sorry if you were mislead or it was not explained clearly. 

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