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how to change the caller ID number for outbound calls without logging in on the online account? have multiple numbers and need to show the correct caller ID when calling back the customers calling with out needing to login to the online account. there should be a code or an option through the phone itself to change the caller ID number.
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120 Points
Posted 5 years ago
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104 Points
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180 Points
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104 Points
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104 Points
Is this feature underway and if not are there any plans to add this feature?
Mike, Official Rep
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93,468 Points
Sorry Alfonso, No ETA on this feature request. I can only speculate at this time but this one is probably a long way down the road as it's a fairly new request. If everyone who is interested in this can comment and click the "like" button above, it will get more consideration.
Thanks
Mike
Thanks
Mike
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254 Points
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934 Points
When I make a call on softphone, which of my two lines is being used to make the call? Is it going out on my main company line? Or is it going out on my individual direct line?
I am trying to figure out how all of this works, and there are no real descriptions or instructions on your website. And your videos don't help. All they say is, "You can do this, and you can do that," but they never provide any instructions on HOW to do things. It is like we are supposed to just automatically intuitively know how everything works. And calling tech support does not help. And with your technical articles, it's like no one there has ever had a technical writing course. Instructions are incomplete, and the vocabulary used isn't consistent, and acronyms are used instead of words, written like factory workers who never went to school.
I am trying to figure out how all of this works, and there are no real descriptions or instructions on your website. And your videos don't help. All they say is, "You can do this, and you can do that," but they never provide any instructions on HOW to do things. It is like we are supposed to just automatically intuitively know how everything works. And calling tech support does not help. And with your technical articles, it's like no one there has ever had a technical writing course. Instructions are incomplete, and the vocabulary used isn't consistent, and acronyms are used instead of words, written like factory workers who never went to school.
J.B. Ferguson, Champion
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37,222 Points
John,
Most, if not all, users of products don't need to know the technology behind the product. They don't need to know HOW it works as long as it does work.
You ask for two different things. You are asking "...how all of this works" and you are asking, "...instructions on HOW to do things". I totally understand your need to be able to use your desk phone and be able to use whichever Caller ID you want to use without logging into the portal and changing the setting. But that is a totally different subject than the last paragraph of your post.
I respectfully disagree with you on that. There is a wealth of information on how to do things. However a web site can not read your mind nor hold your hand to point you in the right direction. A simple search for what you are looking for will often lead you in the right direction.
In your situation, as you describe in your second paragraph, it seems that you have questions regarding setting up various, or possibly multiple, aspects of your system. With a simple search of "getting started" you will come up to this page:
https://success.ringcentral.com/RCSupportPortalLearningCenter?LCtabId=getting_0
There are numerous links to other articles depending on what you need. On the right side under Related Topics you will find User Start Guide. This guide is for Users and Administrators and is packed with 171 pages of information. Here is the URL for the guide:
https://netstorage.ringcentral.com/guides/office_non-admin_userguide.pdf
While the URL says "non-admin_userguide", when you open the link the title of the publication is Reference Guide for Users and Admins.
These forums also offer a wealth of information from RIngCentral employees and others who routinely assist others here. While those people I just mentioned aren't RingCentral developers or engineers and we can't produce (instantly or otherwise) the functionality you would like to see, there are occasionally work-arounds that others have found or, in the case of your post, a secondary issue which is off-topic from the original topic.
Ultimately you will find a wealth of information both here and on the web site. If you have a particular "How to" question, just ask it here. Someone will help you!
Most, if not all, users of products don't need to know the technology behind the product. They don't need to know HOW it works as long as it does work.
You ask for two different things. You are asking "...how all of this works" and you are asking, "...instructions on HOW to do things". I totally understand your need to be able to use your desk phone and be able to use whichever Caller ID you want to use without logging into the portal and changing the setting. But that is a totally different subject than the last paragraph of your post.
I respectfully disagree with you on that. There is a wealth of information on how to do things. However a web site can not read your mind nor hold your hand to point you in the right direction. A simple search for what you are looking for will often lead you in the right direction.
In your situation, as you describe in your second paragraph, it seems that you have questions regarding setting up various, or possibly multiple, aspects of your system. With a simple search of "getting started" you will come up to this page:
https://success.ringcentral.com/RCSupportPortalLearningCenter?LCtabId=getting_0
There are numerous links to other articles depending on what you need. On the right side under Related Topics you will find User Start Guide. This guide is for Users and Administrators and is packed with 171 pages of information. Here is the URL for the guide:
https://netstorage.ringcentral.com/guides/office_non-admin_userguide.pdf
While the URL says "non-admin_userguide", when you open the link the title of the publication is Reference Guide for Users and Admins.
These forums also offer a wealth of information from RIngCentral employees and others who routinely assist others here. While those people I just mentioned aren't RingCentral developers or engineers and we can't produce (instantly or otherwise) the functionality you would like to see, there are occasionally work-arounds that others have found or, in the case of your post, a secondary issue which is off-topic from the original topic.
Ultimately you will find a wealth of information both here and on the web site. If you have a particular "How to" question, just ask it here. Someone will help you!
(Edited)
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934 Points
That that URL says "non-admin_userguide," although it is actually an
admin user guide, is a perfect example of how grossly undependable the technical
support is in this company, and why answers are so difficult for one to find on his own in
the wrongly-referenced, poorly-written reference material. Most intelligent, educated users with science and technical backgrounds such as myself automatically assume that writings on technical matters, including title references to such writings, are to be taken literally.
So, you said, "just ask it here." So, I did ask it here, a very simple question. But instead of answering my question, you went off into some snooty lecture.
I repeat my question: When I make a call on softphone, which of my two lines is being used to make the call? Is it going out on my main company line? Or is it going out on my individual direct line?
I would be grateful to anyone here who can answer that question. If no one here can or is willing to answer, it's no big deal. I will instead just take a few minutes and figure out "how it works" on my own. That's usually the best way, anyway.
So, you said, "just ask it here." So, I did ask it here, a very simple question. But instead of answering my question, you went off into some snooty lecture.
I repeat my question: When I make a call on softphone, which of my two lines is being used to make the call? Is it going out on my main company line? Or is it going out on my individual direct line?
I would be grateful to anyone here who can answer that question. If no one here can or is willing to answer, it's no big deal. I will instead just take a few minutes and figure out "how it works" on my own. That's usually the best way, anyway.
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244 Points
When calling from softphone (i.e. desktop app), you can choose what number it is going out on. There is like a drop down menu on top, and you pick which number you want to dial out from. Hope that helps. There are some other topics here that discuss this and even show pictures. This topic is about the desk phone though.
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934 Points
Anderson, thank you very much. I really appreciate it.
However, I think you may be mistaken. I don't think that the drop-down menu actually determines the telephone number that is being used to make the call. But I think instead that the drop-down menu only the selects the Caller ID that the called party will see on their phone.
If I am mistaken about that, then someone here can correct me.
One thing I'm trying to do while considering these things is to get the traditional landline system out of my head. I am a Premium customer, I have two phone numbers, one being the company main number, and the other being my direct number. I am the only user, and the only telephone system I am using is softphone on my computer. Under the traditional landline system, if I have two telephone numbers and a two-line telephone, I could make a call out on one line or the other. I could also put the first call on hold, and then make a second call out on the other line. So here I have softphone, and I am trying to figure out if it is a similar setup with softphone. Can I do the same thing with softphone, have more than one outgoing call on line simultaneously? And if so, then how many outgoing calls can I make? Can I call one person, put them on hold, then call a second person, then put them on hold as well, then call a third person, then put them on hold, then a fourth? I guess one way to test it would be to call several fed-ex type toll free numbers, put each on hold, see how far it goes.
However, I think you may be mistaken. I don't think that the drop-down menu actually determines the telephone number that is being used to make the call. But I think instead that the drop-down menu only the selects the Caller ID that the called party will see on their phone.
If I am mistaken about that, then someone here can correct me.
One thing I'm trying to do while considering these things is to get the traditional landline system out of my head. I am a Premium customer, I have two phone numbers, one being the company main number, and the other being my direct number. I am the only user, and the only telephone system I am using is softphone on my computer. Under the traditional landline system, if I have two telephone numbers and a two-line telephone, I could make a call out on one line or the other. I could also put the first call on hold, and then make a second call out on the other line. So here I have softphone, and I am trying to figure out if it is a similar setup with softphone. Can I do the same thing with softphone, have more than one outgoing call on line simultaneously? And if so, then how many outgoing calls can I make? Can I call one person, put them on hold, then call a second person, then put them on hold as well, then call a third person, then put them on hold, then a fourth? I guess one way to test it would be to call several fed-ex type toll free numbers, put each on hold, see how far it goes.
Mike, Official Rep
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93,998 Points
Hi John, I think I see where the confusion is. Don't think of your RingCentral service like a traditional phone with two numbers and two phone lines. In order to make an outbound call with your RingCentral softphone, you do have to have a digital line (which you'll see all of us refer to as a "DL"). this is used for making outbound calls. If you provide us with your business name, main number on your account we can look at the account and provide more details.
You can have multiple phone numbers on your account and there is a variety of ways the system can be configured to have those numbers ring your softphone.
How many DLs do you have on your account? Have you attended an implementation session yet?
You can have multiple phone numbers on your account and there is a variety of ways the system can be configured to have those numbers ring your softphone.
How many DLs do you have on your account? Have you attended an implementation session yet?
Mike, Official Rep
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93,998 Points
Also, sorry about any confusion with the URL Jan provided. It was probably re-purposed for an updated document, but the title of document itself is correct.
Guides for Admins
Guides for Admins
- RingCentral Office Admin Guide
- Admin QuickStart Guide
- Onboarding Guide for 2-9 Users
- Onboarding Guide for 10-99 Users
- Onboarding Guide for 100+ Users
- Auto-Receptionist QuickStart Guide
- IT Buyer's Guide
- RingCentral Release Notes
- RingCentral Office User Guide
- RingCentral for Microsoft Office 365 Installation and User Guide
- RingCentral for Microsoft Outlook Installation and User Guide
- RingCentral for Skype for Business User Guide
- RingCentral for Zapier User Guide
- Five Powerful Tools for RingCentral Office Users
- RingCentral for Desktop User Guide
- RingCentral for Desktop Quick Reference Guide
- RingCentral Mobile App Guide
- RingCentral Rooms User Guide
- Softphone Quick Reference Guide
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934 Points
Thanks Mike.
You probably posted while I was writing my last post. You will see that in that post I wrote, "One thing I'm trying to do while considering these things is to get the traditional landline system out of my head."
I have a Premium account with a single user. That means that I have one main company voice number, plus my direct digital voice number, plus a non-voice fax line (which the fax line is not a part of this discussion).
I also have three or four phone-less virtual extensions set up with my main number for callers to call for different "departments" that each have their own voice mail boxes. And I have another virtual extension I use as my own extension for use with my RC mobile app.
I'm not having any trouble understanding or configuring for inbound calls. I have that all set up.
What I am, or was, having trouble understanding, is why with two separate numbers, which your salespersons often call "lines," those two being main and direct, I can't use them both simultaneously for making outgoing calls. Thinking in the traditional landline sense, if a person has two separate numbers or "lines," and if he has two telephones, and if either his phones are two-line phones or he uses a splitter with single line phones to use one phone with one line and the other phone with the other line, he has two separate lines from which he can make outgoing calls simultaneously. But now I am understanding that I didn't actually get two different "lines" with RC. What I actually got was two different numbers for only one line.
When I spoke with RC salespersons, and there were probably more than two or three I spoke with over a long period of time before I subscribed, they kept saying that I would get two different "lines." That is very misleading, perhaps not intentionally so, but still misleading, for sure.
Thanks again.
By the way, you and Nathan, along with one other employee who only rarely posts here, along with Brandon, who is not an employee, are the best sources here. There may be a few customers who are good sources here, too, but I can't remember names offhand right now.
You probably posted while I was writing my last post. You will see that in that post I wrote, "One thing I'm trying to do while considering these things is to get the traditional landline system out of my head."
I have a Premium account with a single user. That means that I have one main company voice number, plus my direct digital voice number, plus a non-voice fax line (which the fax line is not a part of this discussion).
I also have three or four phone-less virtual extensions set up with my main number for callers to call for different "departments" that each have their own voice mail boxes. And I have another virtual extension I use as my own extension for use with my RC mobile app.
I'm not having any trouble understanding or configuring for inbound calls. I have that all set up.
What I am, or was, having trouble understanding, is why with two separate numbers, which your salespersons often call "lines," those two being main and direct, I can't use them both simultaneously for making outgoing calls. Thinking in the traditional landline sense, if a person has two separate numbers or "lines," and if he has two telephones, and if either his phones are two-line phones or he uses a splitter with single line phones to use one phone with one line and the other phone with the other line, he has two separate lines from which he can make outgoing calls simultaneously. But now I am understanding that I didn't actually get two different "lines" with RC. What I actually got was two different numbers for only one line.
When I spoke with RC salespersons, and there were probably more than two or three I spoke with over a long period of time before I subscribed, they kept saying that I would get two different "lines." That is very misleading, perhaps not intentionally so, but still misleading, for sure.
Thanks again.
By the way, you and Nathan, along with one other employee who only rarely posts here, along with Brandon, who is not an employee, are the best sources here. There may be a few customers who are good sources here, too, but I can't remember names offhand right now.
(Edited)
Mike, Official Rep
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93,998 Points
Happy to help, and yes. It is a bit confusing, so sorry if you were mislead or it was not explained clearly.
