Why is the call quality for conference calls so choppy?

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While participating in a Ring Central Conference Call we experienced choppy conversation that cut in and out. We set up a Voice VLAN on our network and the call quality has been excellent. How are the conference rooms configured and is there any way to enhance call quality between our firewall and the cloud based conference room?
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Nance Sparks

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Posted 6 years ago

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Desiree, Alum

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Hi Nance,

Sorry about that.

Take a look at this and let me know if it helps:

http://success.ringcentral.com/articl...

Thanks!

Desiree
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Nance Sparks

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I've read that sheet a few times over the course of troubleshooting the call quality issues. I do want to clarify, we are only having issues while hosting a conference call through Ring Central.

Day to day, the phones have excellent quality. The bandwidth and quality testing since implementing a Voice VLAN on the network have tested at Radio Quality and better, with packet loss at 0.0%... and jitters equally as low. We also have QoS for SIP traffic set up on the router.

When we create a conference... that is where the quality degrades, sound becomes choppy... that why I asked about how the conference rooms are configured. Is there an address that I can create a path to or anything that I can do to help quality when conferencing??
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Melinda Graham

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We have the same call quality issues with the RC conference lines too.  Static, choppy.  Other calls are fine, just the conference calls are affected.
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Nance Sparks

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Hi Melinda,


Have you tried to test your traffic on the upload side? That's what our issue ended up being, was the upload pipe was just too full for the phone traffic - especially when a few of our folks were in on the conference call.


Nance

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