chrome extension continues to use microphone even when phone is not in use

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  • Updated 2 weeks ago
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After I place or receive a call using the ringcentral chrome extension, the app continues to be engaged with my audio input and output until I completely close chrome.

Here's how it affects me functionally: I work while listening to music on a bluetooth headset. When I place or receive a call via the ringcentral chrome extension, the music stops and my headset is engaged with the call. After I hang up, the headset continues to be engaged with the ringcentral app indefinitely unless I either completely shut down and restart chrome. 

Please let me know if there is a way to fix this so I don't have to close my browser when I want my headset back. The same issue does not come up when I use this with other browser based voice chatting extensions. 
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Bryce Marquis

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Posted 3 weeks ago

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Jared, Official Rep

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Hi Bryce,

Please contact our Support Team to help troubleshoot the problem.