Chrome extension which allows you to dial from the web, and use your desk phone for the call

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UK - Interface Financial Planning Ltd

Before I moved to Ring Central I used Birchills Telecom https://www.birchills.net/ for over 5 years.

Birchills have a Chrome extension which allows you to dial from the web, start your desk phone ringing, and make the call from your Desk phone or from your mobile.

The video at the following link explains all:
https://chrome.google.com/webstore/detail/birchills-telecom-easydia/gmahoildblhkbheijpgefbnokmmhfbef...

This facility was extremely useful and is much missed.
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Alan Moran

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Posted 6 months ago

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Mike, Official Rep

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RingCentral does have a Chrome extension.  You can read the Overview here:  Knowledge Article: RingCentral for Google Overview

However it does not allow you to switch to the desk-phone so we'll leave this as an open feature request. 

Mike 
(Edited)
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Alan Moran

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I already have the existing Chrome Extension

https://www.ringcentral.com/office/features/call-flip/overview.html

I made the mistake of assuming that this had the same features as the Chrome extension from my previous VOIP provider and wasted a lot of time trying to get it to do something that it couldn't!

Thanks for leaving my request open.
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Jan Ferguson, Channel Partner, Champion

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I no longer use the Chrome extension but when I did I was able to call out from my RingCentral Cisco 303 deskphone. Unless it has recently changed, here is a quote from the Knowledge Based article Mike posted above...(take notice of the "Note" ... the last paragraph. I underlined the specific language)

Step 4: Click the Dialer arrow icon. then select the RingCentral device you wish to call from via RingOut.  Then, click Call.

NOTE: Outbound calling is only available via RingOut to a RingCentral provisioned device (either the desktop app or deskphone) available on your account. Custom numbers can not be used.